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Hy-Vee, Inc. · 5 hours ago

Delicatessen Assistant Department Manager

Ripon, W. Fond Du Lac St, Ripon, WI

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Hy-Vee, Inc. is a company that values its workforce and is committed to providing excellent customer service. The Assistant Delicatessen Department Manager will assist the Department Manager in offering high-quality products and ensuring a positive customer experience through friendly service and efficient operations.

Organic Food

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store

Makes an effort to learn customers’ names and to address them by name whenever possible

Assists customers by: (examples include) escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience

Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders

Checks orders for the day and sets up a timeline and production schedule

Reviews the status and appearance of product for freshness and pulls by stale date

Ensures department standards are met

Prepares product and determines placement in case

Promotes and coordinates catering including working with other departments, delivery and set-up

Assigns duties to part time crew as needed

Reviews day of week for gross potential

Reviews future sales weeks and plans for events/production

Adjusts pricing in store computer system

Trains new employees

Handles and satisfies customer issues

Understands and practices proper sanitation procedures and ensures the work area is always clean and neat, and maintains strict adherence to department and company guidelines related to personal hygiene and dress

Adheres to company policies and individual store guidelines

Reports to work when scheduled and on time

Assumes management duties in absence of Department Manager

Assists with inventory procedures

Orders product and supplies as needed

Verifies product received, posts invoices, and maintains record of outdates for credit

Determines what products to use for sampling

Assists in other areas of store as needed

Performs other job related duties and special projects as required

Qualification

Customer serviceInventory managementArithmetic calculationsProblem solvingProfessionalismPartnershipsTeam leadershipGrowth mindsetResults oriented

Required

High school or equivalent experience and over six months up to one year of similar or related experience

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions

Ability to do arithmetic calculations involving fractions, decimals, and percentages

Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

Must be physically able to perform medium work exerting up to 50 pounds of force occasionally; up to 20 pounds of force frequently; and up to 10 pounds of force constantly to move objects

Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision

Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions

Night & Weekend Shifts Required