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College of Southern Nevada · 5 hours ago

Administrative Assistant II - Counseling & Psychological Services (CAPS)

CSN - North Las Vegas Campus

Full-time

Onsite

Entry Level

$43K/yr - $43K/yr

2+ years exp

The College of Southern Nevada is seeking applications for the Administrative Assistant II of the Counseling and Psychological Services position. This role provides vital administrative support with a strong student-centric focus, requiring high-level customer service and multitasking skills to assist students, faculty, and staff effectively.

EducationHigher EducationTraining

No H1B

Responsibilities

Support the CAPS Manager and staff

Consistently apply a student-first approach in all daily duties and interactions. Actively foster a culture of inclusiveness and belonging for diverse students and colleagues

Serve as the primary front desk/receptionist at the North Las Vegas campus, with flexibility to travel to other campuses as needed. Manage incoming calls, address caller needs, relay information, and respond to various inquiries

Efficiently distribute, explain, receive, review, and process CAPS intake paperwork. Determine initial eligibility, contact students for necessary information and clarification, explain program details, and answer questions. Meticulously maintain confidential student CAPS records

Strictly adhere to HIPAA and FERPA laws to ensure student privacy and data security

Monitor department email, respond to incoming messages promptly, and compose and send professional emails to students and other stakeholders

Schedule meetings, prepare comprehensive agendas and action items, take accurate meeting minutes, and distribute written summaries

Maintain complex databases and spreadsheets with precision and accuracy

Manage and inventory office supplies and equipment to ensure smooth operations

Prepare and type required documents, and coordinate interview schedules

Independently organize and coordinate a diverse workload, prioritizing tasks effectively to meet deadlines amidst shifting priorities

Provide essential assistance to the CAPS team as needed, completing tasks and special projects as requested

Utilize empathy, active listening, and de-escalation skills when working with students in distress. Follow established protocols for notifying supervisors and clinicians during student crisis situations

Performs departmental purchasing functions, including processing and reconciling P-Card transactions, preparing requisitions, maintaining purchasing documentation, and ensuring compliance with NSHE and CSN policies and procedures

Provides functional supervision and training to assigned student employees, including task delegation, scheduling, and workflow coordination

Perform other related duties as assigned

Qualification

Customer serviceHIPAA complianceFERPA complianceClerical supportDatabase managementMulti-taskingEmpathyDe-escalation skillsTeam playerActive listening

Required

Graduation from high school or equivalent education and two years of clerical and administrative support experience which included experience in one or more of the following areas: maintaining records and files; preparing a variety of materials using a personal computer or word processor; assisting customers in completing forms and applications; and/or performing secretarial duties in support of professional staff; OR one year of experience as an Administrative Assistant I in Nevada State service; OR an equivalent combination of education and experience as described above