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USAJOBS · 10 hours ago

IT SPECIALIST (CUSTOMER SUPPORT) (T32)

Duluth, Minnesota, USA

Full-time

Onsite

Mid, Senior Level

$62K/yr - $97K/yr

1+ years exp

USAJOBS is seeking an IT Specialist (Customer Support) for the Air National Guard. The role involves performing developmental assignments, managing recurring assignments, carrying out special projects, and preparing written documentation to support organizational goals.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Performs developmental assignments

Performs recurring assignments

Carries out special projects and participates in special initiatives and studies

Prepares written correspondence and other documentation

Qualification

CompTIA Security+ CertificationPh.D.EquivalentMaster's degreeTechnical documentationAnalytical skillsEffective communicationProblem-solving

Required

Minnesota Air National Guard Membership is required

Selectee will be required to wear the military uniform

Males born after 31 December 1959 must be registered for Selective Service

May be required to successfully complete a probationary period

Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment

Irregular and/or overtime (compensatory) hours may be required to support operational requirements or may be required to work hours outside of the normal duty day

Must be able to obtain and maintain the appropriate security clearance of the position

Ability to establish effective professional working relationships with coworkers and customers

Must acquire CompTIA Security+ Certification within one year of acceptance of the position

You must provide transcripts or other documentation to support your Educational claims

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application

MILITARY GRADES: Amn/E2- TSgt/E6

GS-9: master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree

GS-11: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree

Specialized Experience for GS-7 (or equivalent) and Above: Positions at GS-7 (or equivalent) and above require one year of specialized experience at the next lower GS-grade (or equivalent)

Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled

Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems

GS-09 - 1-year specialized experience equivalent to at least the next lower grade

In addition to the OPM IORs (Alternative A) specialized experience examples, specialized experience includes experience, education, or training receiving, maintaining, and issuing data storage media for computer operations

Experience in scheduling the use of computer time for program processing

Experience collecting and sequentially staging input media with associated program instructions for processing

Experience in at least one programming language

Translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language

Experience interviewing subject-matter personnel to get facts regarding work processes and synthesizing the resulting data into charts showing information flow

Experience in analysis of the interrelationship of pertinent components of the system

Experience planning the sequence of actions necessary to accomplish the assignment

Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency

GS-11 - 1-year specialized experience equivalent to at least the next lower grade

In addition to the OPM IORs (Alternative A) specialized experience examples, specialized experience includes experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization

Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls

Experience that required adaptations of guidelines or precedents to meet the needs of the assignment

Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.