Apply on Employer Site

Allstate · 20 hours ago

Operation Claims Service Leader - Catastrophe (Remote)

United States

Full-time

Remote

Mid, Senior Level

$80K/yr - $137K/yr

3+ years exp

Allstate is a company dedicated to protecting families and their belongings from life's uncertainties. The Operations Claim Service Leader (CSL) will support the National Catastrophe Team by coordinating oversight activities focused on customer satisfaction, loss management, and expense administration, while also providing mentoring and coaching to the team.

BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital

No H1B

Responsibilities

Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs; serves the customer with empathy and follows up to ensure that the customer's needs are met

Manages and resolves escalated customer communications, concerns, conflicts, or issues

Reviews customer satisfaction results; develops and directs business unit action plans

Develops business strategies that ensure a focus on customers

Establishes operational strategies, goals, and objectives for the National Catastrophe Team

Develops strategies and opportunities for operational improvement

Compiles and analyzes critical metrics and operational reports and helps facilitate the development of action plans to improve claims processes and customer service to sustain the existing customer base and attract new customers

Assures compliance with company policies, procedures, and reporting requirements

Ensures compliance with company, state, and federal compliance rules and regulations

Identifies issues and potential solutions in all aspects of the claims business

Fosters a collaborative environment that inspires and motivates employees

Manages and monitors human resources and management activities

Effectively coaches and provides development/career guidance for direct reports

Leads teams in understanding the link between Allstate objectives and their contributions

Leads and implements change management initiatives

Communicates business trends and issues to employees

Qualification

Claims ProcessingProperty ClaimsOperational StrategiesCustomer SatisfactionData MetricsComplianceMetrics AnalysisOperational EfficiencyPrioritizationStrategy DevelopmentCollaborationCommunicationOral PresentationOrganizational SkillsPresentationsProfessional Presentation

Required

3+ years of management experience

3+ years of experience in property claims

Ability to influence, interact effectively, and coach others on interacting effectively with internal or external customers and act with empathy in a virtual environment

Ability to achieve business unit objectives

Ability to investigate, evaluate, and settle highly complex business problems

Ability to introduce and lead change effectively

Have and maintain all appropriate licenses and registrations for the role per state requirements

Claims Processing

Collaboration

Communication

Compliance

Customer Satisfaction

Data Metrics

Metrics Analysis

Operational Efficiency