IT Support Specialist (MSP) jobs in United States
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Landshark Recruiting · 4 hours ago

IT Support Specialist (MSP)

positionDFW Metroplex
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$50K/yr - $65K/yr
date2+ years exp

Landshark Recruiting is a growing Managed Service Provider (MSP) in Raleigh seeking an IT Support Specialist who enjoys solving problems and supporting end users. The role involves resolving Tier 2 tickets, troubleshooting escalations, documenting solutions, and communicating with clients and internal teams.

Staffing & Recruiting

Responsibilities

Resolve Tier 2 tickets across Windows, Microsoft 365, networking, and basic server issues
Troubleshoot escalations from Tier 1 and support multiple client environments
Document solutions and follow MSP best practices
Communicate clearly with clients and internal teams

Qualification

IT support experienceWindowsMicrosoft 365NetworkingConnectWise suiteReliableEager to learnCustomer-focused

Required

2–4+ years IT support experience
Strong Windows, M365, and networking fundamentals
Customer-focused, reliable, and eager to learn

Preferred

MSP experience
Experience using the ConnectWise suite

Benefits

Benefits
PTO
Paid training/certifications

Company

Landshark Recruiting

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Landshark Recruiting is a permanent placement talent firm dedicated to finding the right all-around fit for every role.
dateFounded in 2025
location
Wake Forest, NC, US
people-size2-10 employees
web-link
https://landsharkrecruiting.com/

Funding

Current Stage
Early Stage
Company data provided by crunchbase