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Criteria Corp · 1 day ago

Mid-Market Customer Account Executive (Remote in US)

United States

Full-time

Remote

Mid, Senior Level

$75K/yr - $80K/yr

5+ years exp

Criteria Corp is seeking a Mid-Market Customer Account Executive who will drive renewals, expansions, and revenue growth within their mid-market customer base. This role involves managing customer relationships, executing renewal strategies, and collaborating with Customer Success to ensure customer satisfaction and revenue targets are met.

EducationSaaSSoftware

Responsibilities

Own renewal and expansion outcomes for a defined portfolio of mid-market customers, achieving quarterly and annual GRR/NRR targets

Identify whitespace opportunities and lead commercial conversations around product expansions such as IIQ, Develop, or multiyear upgrades

Collaborate with Customer Success to align on customer health, usage trends, and risk mitigation plans

Execute renewal playbooks and manage all aspects of pricing, packaging, and negotiation in partnership with Legal and Finance

Maintain accurate pipeline hygiene, renewal forecasts, and opportunity management in Salesforce

Lead value-focused discussions with decision makers and champions to reinforce ROI and justify expansion

Provide customer insights and competitive feedback to help evolve go-to-market strategy and product positioning

Qualification

SaaS Account ManagementRenewal SalesNegotiation SkillsRevenue GrowthHR Tech ExperienceData-driven ApproachCross-functional CollaborationOrganizational Skills

Required

5 years of experience in SaaS Account Management or Renewal Sales roles with a proven record of exceeding retention and upsell targets

Strong commercial and negotiation skills; comfortable navigating procurement and multistakeholder buying cycles

Experience driving revenue growth within mid-market segments; HR Tech or Talent Solutions background a plus

Consultative, data-driven approach with ability to articulate value and business outcomes to senior HR and operations leaders

Highly organized and accountable with strong forecasting discipline and cross-functional collaboration skills

Company

Criteria Corp

Criteria is a talent success company that helps organizations make more objective, evidence-based talent decisions that both reduce bias and drive outcomes.

Founded in 2006

West Hollywood, California, USA

51-200 employees