Guidehouse · 4 hours ago
Customer Service Representative- Healthcare
United States
Full-time
Remote
New Grad, Entry Level
$34K/yr - $56K/yr
0+ years expGuidehouse is a company that provides managed services in healthcare. They are seeking a Customer Service Representative to handle inbound and outbound calls, assist patients with their inquiries, and ensure effective resolution of issues related to patient accounts.
AdviceConsultingManagement Consulting
Responsibilities
Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented manner
Answer the calls timely without drops/abandons
Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution
Facilitate resolution by referring the matter to the issue/content expert
Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert can effectively resolve the matter
Resubmit Corrected Claims and supporting documentation as need for the patient experience
Communicate with other organizational departments to ensure proper handling of patient accounts
Communicates issues to management timely and performs other duties as assigned by direct supervisors
Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure
Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills
Qualification
Required
High school diploma or GED
0-2 years of prior relevant experience
Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills
Preferred
1 - 3 years related or general knowledge of payor-specific or medical specialty billing
Dialer experience
Bilingual (English/Spanish)
live in 50 mile radius of Birmingham, AL
Benefits
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Company
Guidehouse
Guidehouse offers consulting services for public and commercial markets with expertise in management, technology, and risk consulting.
10001+ employees
H1B Sponsorship
Guidehouse has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (20)
2023 (29)
2022 (49)
2021 (50)
2020 (59)
Funding
Current Stage
Late StageTotal Funding
$0.75MKey Investors
Mission Daybreak
2023-11-06Acquired
2023-02-16Grant· $0.75M
Leadership Team
Scott McIntyre
Chairman and CEO
Alicia Harkness
Partner
Recent News
Washington Technology
2026-01-09
Washington Technology
2025-11-20
Company data provided by crunchbase