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InnoSource · 5 days ago

Customer Service Representative with FirstEnergy - $18.00/hour

Akron, OH

Full-time

Onsite

New Grad, Entry Level

$18/hr - $18/hr

InnoSource is hiring contract Customer Service Representative positions for FirstEnergy, an award-winning Fortune 500 electric utility company. The role involves providing exceptional customer service, handling billing inquiries, and assisting during emergencies.

OutsourcingRecruitingStaffing Agency

Responsibilities

Deliver Outstanding Service: Answer inbound calls and provide solutions to service-related questions

Resolve Billing Questions: Assist with payment options, billing concerns, and account maintenance

Assist During Emergencies: Process outage and emergency calls with professionalism and care

Build Customer Trust: Document account notes and use your independent judgment to resolve concerns calmly and courteously

Qualification

CommunicationProblem-solving abilitiesCall center experienceCustomer service experienceProfessional demeanor

Required

High school diploma or GED

Previous customer service experience required

Strong communication skills

Problem-solving abilities

Professional demeanor

Preferred

Previous call center experience preferred

Benefits

Comprehensive medical insurance

Dental reimbursement

Life insurance

Comprehensive benefits package, including medical, dental, and life insurance

Company

InnoSource

Glassdoor3.4

InnoSource is providing recruiting and staffing services.

Founded in 1988

Dublin, Ohio, USA

51-200 employees

https://innosource.com

Funding

Current Stage

Growth Stage

Leadership Team

Chad Delligatti

CEO | Owner

Recent News

Seattle TechFlash

With investor backing, Dublin staffing firm deploys AI to speed recruiting

2025-08-18

Corridor Business Journal

Alliant Energy ‘on-sourcing’ Iowa call center operations to InnoSource

2024-12-12

Company data provided by crunchbase