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BlueCross BlueShield of South Carolina · 14 hours ago

Workstation Support Technician- PAI

Columbia, SC

Full-time

Onsite

Entry Level

2+ years exp

BlueCross BlueShield of South Carolina is the largest insurance company in South Carolina and a leading administrator of government contracts. They are seeking a Workstation Support Technician responsible for the installation and configuration of workstation software and hardware for IT users, as well as providing technical support and troubleshooting assistance to end users.

Financial ServicesHealth CareHealth InsuranceInsuranceMedical

No H1B

Responsibilities

Following established policies and procedures, assists in rollout and installation of workstation software and hardware

Performs software updates and handles moves, computer setup and peripherals from site to site

Maintains workstation hardware and software

Replaces hardware that has become faulty and corrects software issues

May order replacement parts and track status/inventory of items

Ensures tools and equipment are licensed and approved by IS purchasing

Complete data backups and restorations for users

Assists customers/users and answers questions regarding their equipment

May perform software testing and evaluation of new software and hardware prior to production

Qualification

Tier II supportCompTIA CySA+CompTIA Security+CompTIA A+Troubleshooting proceduresWorkstation equipmentCustomer service skills

Required

Associate's in a job-related field

2 years job related work experience

Strong customer service skills

Able to identify and follow proper documented procedures and scripts used for troubleshooting problems

Able to provide Tier II support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems

Familiarity with computer and workstation equipment

Preferred

2 years of work experience with PAI as a Workstation Support Technician Contractor

Certifications: CompTIA CySA+, CompTIA Security+ and CompTIA A+

Benefits

Subsidized health plans, dental and vision coverage

401K retirement savings plan with company match

Life Insurance

Paid Time Off (PTO)

Nine paid holidays

On-site cafeterias and fitness centers in major locations

Wellness program and healthy lifestyle premium discount

Tuition assistance

Service recognition

Employee Assistance

Discounts to movies, theaters, zoos, theme parks and more

Company

BlueCross BlueShield of South Carolina

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For more than six decades, BlueCross BlueShield of South Carolina has been part of the national landscape. Our roots are firmly embedded in the state.

Founded in 1946

Columbia, South Carolina, USA

10001+ employees