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Kuehne+Nagel · 19 hours ago

Road Logistics Operations Supervisor

Memphis, TN

Full-time

Onsite

Mid, Senior Level

4+ years exp

Kuehne+Nagel is a global leader in logistics, playing a vital role in ensuring efficient inventory and shipment processes. As a Road Logistics Operations Supervisor, you will oversee daily logistics operations, manage carrier relationships, and lead a team to ensure service excellence and operational efficiency.

Responsibilities

Supervise daily inbound and outbound shipment activities to ensure optimal resource utilization and customer satisfaction

Manage carrier relationships, monitor performance metrics, and recommend changes in mode or provider as needed

Conduct rate and service analyses to align with customer expectations

Investigate shipment exceptions, compile claim documentation, and oversee resolution in compliance with industry standards

Assist in the development and maintenance of Standard Operating Procedures (SOPs) for the Road Logistics Department

Identify and implement process improvements, including automation opportunities, to enhance operational performance

Support the establishment and communication of customer service standards across all accounts

Maintain and publish scheduled reports on productivity, workflow, performance, and financial contribution

Lead and support a team to ensure consistent delivery of high-quality operational services and act as a secondary point of contact for escalations and support inquiries

Collaborate on investigations related to service issues, losses, and escalations

Monitor team productivity and performance; partner with management to assess employee development and initiate improvement plans

Coordinate with operations management to implement approved process changes and contribute to continuous improvement initiatives within the team and OCC

Maintain regular communication with Operations Management regarding KPIs and productivity reporting

Ensure adherence to QSHE (Quality, Safety, Health, Environment, Security & Dangerous Goods) standards and company policies

Qualification

Transportation Management SystemsLogistics experienceLeadership experienceMicrosoft Office SuiteLTLFTL operationsInternational trade regulationsHazardous materials handlingBachelor’s degreeProcess improvementCustomer service standardsTeam management

Required

Bachelor's degree in Logistics, Supply Chain Management, or Business Administration is typically preferred

4+ years of freight forwarding or logistics experience, with at least 2 years in a leadership role

Proficiency in Transportation Management Systems (TMS) and Microsoft Office Suite (Excel for data analysis and reporting)

Deep understanding of Less-than-Truckload (LTL) and Full Truckload (FTL) operations, international trade regulations, and hazardous materials (hazmat) handling

Benefits

Great compensation and medical/dental benefits package

401k retirement savings plan

Employee discounts

Tuition reimbursement

Excellent training programs

Company

Kuehne+Nagel

Glassdoor3.7

With more than 82,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers.

Founded in 1890

Schindellegi, Schwyz, CH

10001+ employees

http://www.kuehne-nagel.com

H1B Sponsorship

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