CRH · 4 hours ago
Customer Service Representative
Springdale, AR
Full-time
Onsite
Entry, Mid Level
$20/hr - $20/hr
2+ years expCRH is a leading provider of ready-mix, construction, asphalt, paving, and sand & gravel solutions. They are seeking a motivated and resourceful Customer Service Representative to join their operations team and help drive continued success by responding to customer inquiries and processing orders.
Building MaterialConstructionManufacturing
Responsibilities
Respond to customer inquiries by phone with professionalism, positivity, and a solutions-oriented approach
Process detailed and accurate orders, providing guidance on product availability, plant locations, and delivery schedules
Assist drivers with navigating delivery areas and identifying optimal routes to job sites
Develop strong relationships with customers, foremen, and internal teams to ensure seamless service and repeat business
Monitor inventory and materials at various plants and worksites, coordinating with the construction division to meet project needs
Track and review driver timecards and service hours, supporting compliance and operational efficiency
Coordinate driver schedules, random drug tests, and DOT physicals as needed
Support hiring efforts by screening applicants and participating in driver meetings to foster communication and engagement
Collaborate with maintenance teams to schedule equipment repairs and with payroll to ensure accurate timekeeping
Demonstrate reliable attendance and flexibility to meet business needs, including occasional nights and weekends
Qualification
Required
High school diploma or GED required; AA degree or college coursework preferred
At least 2-4 years' experience in a dispatching or logistics environment, preferably related to construction materials
Valid state driver's license and a clean driving record
Must be 18 years of age or older and able to pass pre-employment physical, drug screening, and background check
Exceptional verbal and written communication skills
Ability to build rapport at all levels—from customers and drivers to management and support staff
Proficiency with computers, office equipment, and relevant software (word processing, spreadsheets, databases)
Familiarity with truck and plant capacities, inventory management, and the nuances of asphalt, paving, construction, and related products
Strong critical thinking skills—able to analyze issues and make decisions independently under pressure
Dedication to safety, teamwork, and maintaining a consistent work schedule
Preferred
AA degree or college coursework preferred
Benefits
$1500 Sign on Bonus
Comprehensive benefits package available.
Paid Time Off (PTO) to support work-life balance.
401(k) retirement plan with company contribution.
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
Company
CRH
CRH manufactures and distributes building materials and products for construction projects. It is a sub-organization of CRH Ventures.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-07-21IPO
Leadership Team
Jim Mintern
Chief Executive Officer
Alan Connolly
Director of Strategic Finance
Recent News
MarketScreener
2026-01-07
Benzinga.com
2025-12-29
GlobeNewswire
2025-12-18
Company data provided by crunchbase