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AT&T · 12 hours ago

IT Field Support Specialist (HT I) (Government)

Columbia, Maryland

Full-time

Hybrid

Entry Level

$48K/yr - $72K/yr

1+ years exp

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. The IT Field Support Specialist will provide advanced on-site and remote support for a wide range of IT equipment and infrastructure, ensuring customers remain connected and productive.

CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance

Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability

Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment

Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling

Build and install specialized interconnecting cables as required for unique site needs or hardware integrations

Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources

Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity

Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management

Act as a resource for end-user connectivity needs, providing timely and professional support and guidance

Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement

Qualification

Tier 23 supportWindows operating systems8570 CertificationMicrosoft Office ApplicationsActive DirectoryAnalytical skillsProblem-solving skillsCommunication skillsOrganizational skills

Required

High school diploma or GED required

Minimum of 1-2 years of relevant IT experience

Must possess 8570 Certification; Security+ certification is highly preferred

Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals

Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches

Demonstrated ability to read, interpret, and apply information from technical manuals and schematics

Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access

Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems

Familiar with Active Directory security and policies, supporting secure and compliant IT environments

Proficient in supporting end-users remotely, providing timely and effective technical assistance

Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently

Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users

Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision

Ability to lift and move items weighing up to 50 lbs as required

Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management

Must have a valid driver's license and an acceptable driving record and be eligible to drive an AT&T company vehicle

Required Clearance: TS/SCI with polygraph

Preferred

Security+ certification is highly preferred

Benefits

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone