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eHealthcare Solutions · 1 day ago

Digital Ad Operations & Customer Success Director

United States

Full-time

Remote

Lead/Staff, Director/Executive

4+ years exp

eHealthcare Solutions (EHS) is a leading provider of digital advertising to the healthcare and pharmaceutical industries. The Digital Ad Operations & Customer Success Director will manage digital advertising campaigns, oversee campaign management teams, and ensure client satisfaction through effective communication and performance optimization.

Ad NetworkAdvertisingAffiliate MarketingHealth CareMarketing

Growth Opportunities

Hiring Manager

Selman Gozaydin

Responsibilities

Implement and manage digital advertising campaigns to ensure accurate impression, performance, and revenue delivery

Proactively monitor and analyze campaign performance, recommend, communicate and make optimizations to hit customer goals for all managed campaigns, including direct and programmatic

Oversea Campaign Management teams to ensure timely collection of creative assets, target lists, and other client deliverables to ensure timely and accurate campaign starts

Understand customer KPIs and monitor for success, optimizing and ensuring effective campaigns, so renewals are high

Proactively work with internal data analytics and reporting to recommend campaign improvements and optimizations to Account Managers and clients

Maintain pre and post-launch QA process for all ads (3rd Party tags, creatives), assuring that all ads meet creative specs, and are tracked properly

Communication and engagement with a variety of internal and external stakeholders

Support post-sales efforts with Account Management team, (your team is involved in post sales execution from closing opportunities in Salesforce, to campaign/product set-up and execution, to handling revision orders, etc.)

Assist Finance with internal and third-party delivery reporting to ensure proper revenue reconciliation

Qualification

Ad OperationsDigital Media BuyingCampaign ManagementAppNexus/XandrSalesforce.comMicrosoft ExcelCustomer ServiceDetail-orientedCommunication SkillsAdaptableTeam Collaboration

Required

4-7 years in a digital ad operations roles and/or customer success roles

At least 2-3 years of management experience running small or medium sized teams

Experience in setting up HCP/NPI list targeted campaigns

Strong written and oral communication skills and strong problem skills

Expertise in standard Microsoft Office programs

Experience with CRM systems – (Salesforce.com and Digital Inventory Systems – DFP/GAM)

Detail-oriented

People pleaser personality focused on quality and customer service as well as continuous improvement

Adaptable and eager to learn

Ability to work independently while regularly communicating with and contributing to the success of a team

Passionate about Internet advertising and obsessed with satisfying clients

Strong Microsoft Excel skills and a strength and aptitude toward math and numbers

Bachelor's (Required)

Advertising Operations: min 3 years required

Customer Success: min 3 years required

Preferred

Experience in ad trafficking, ad operations and/or advertising agency digital media buying and planning

Knowledgeable and experienced with AppNexus/Xandr, DoubleVerify/Ad-Juster, IAS, Native Ad servers; knowledge of other third-party ad operations and ad server tools is a strong plus

Understanding of advertising industry, media buying/selling – pharmaceutical experience a plus, but not required