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RATP Dev USA · 9 hours ago

Information Technology Manager

Charleston, SC

Full-time

Onsite

Mid Level

RATP Dev USA is committed to promoting a strong safety culture and is seeking an IT Manager to align technology solutions with organizational goals. This role involves managing the IT team, ensuring compliance with cybersecurity protocols, and driving innovation to support business growth.

Public SafetyPublic TransportationTransportation

Hiring Manager

Chelsea Adams

Responsibilities

Exhibits strong technical problem-solving skills and a proactive attitude toward continuous learning and professional development

Demonstrates a high level of responsibility in addressing user issues promptly, leveraging technical knowledge and communication skills to resolve them efficiently

Prioritizes building strong relationships with stakeholders through clear communication, active listening, and effective follow-through

Possesses the ability to work in a fast-paced environment while managing multiple technical projects, ensuring high-quality outcomes and meeting aggressive deadlines

Shows adaptability to evolving technology needs and can deliver exceptional customer service under pressure

Gather, validate, and analyze all relevant data needed for effective issue resolution in a timely manner

Overseeing the Planning and implementation of any upcoming service changes in conjunction with the client and the local team

Validate all AVL data and work with the AVL vendor to ensure this software is working and has been updated and configured appropriately

Diagnose and troubleshoot user issues, including installing and upgrading software, configuring systems, and resolving hardware-related problems

Escalate complex issues to experienced technicians or appropriate teams when necessary to ensure quick resolution

Record, track, and document the entire problem-solving process to build a knowledge base for future troubleshooting and enhance system efficiency

Stay updated on software upgrades, drivers, knowledge bases, and industry trends to enhance problem-solving capabilities and system optimization

Identify and learn to support relevant software and hardware, including Intelligent Transportation Systems (ITS), Wi-Fi, cellular connections, bus cameras, Cell Phone, Genfare Odyssey and FastFare fare collection system with Passport App integration, Building Security Cameras, Destination Signs software, GPS/CAD/AVL technology, and emergency radios

Troubleshoot and update and Trapeze scheduling software used for Flex Route Services and Paratransit Service and any other I.T. product provided by the client or RATP Dev

Execute quality assurance testing to verify that resolved issues meet company standards and client expectations

Conduct follow-up checks to ensure all technical issues are fully resolved and users are satisfied with the solutions

Qualification

Intelligent Transportation SystemsMS Office 365Hardware troubleshootingA+ certificationMicrosoft certificationCommunication skillsProblem-solving abilitiesCollaborative skillsDecision-making skills

Required

A two-year college degree in Computer Science, Information Technology, or a related field is required

Must understand Intelligent Transportation Systems (ITS) and related technologies such as TAP, cellular connections, DriveCam, and GPS/AVL

In-depth knowledge of basic hardware troubleshooting, including HP printers, and desktop operating systems such as Windows, 10 and 11

Extensive experience with troubleshooting and supporting MS Office 365

Must possess exceptional written and oral communication skills, with a strong ability to document technical issues and solutions clearly and effectively

Highly skilled in building rapport with users, listening actively to understand issues, and explaining complex solutions in simple terms to non-technical stakeholders

Ability to analyze and interpret complex technical data while working independently to prioritize tasks and manage multiple projects

Strong decision-making skills, judgment, and initiative in executing job duties under pressure

Ability to work collaboratively with all levels of management and technical teams within the organization

Flexibility and a 'can-do' attitude are critical, with the ability to respond quickly to changing business needs and support aggressive timelines