Virtuous · 1 day ago
Senior Implementation Manager
United States
Full-time
Remote
Senior LevelVirtuous is a tech startup focused on inspiring global generosity by helping nonprofits build better relationships with their donors. The Implementation Manager will support customer onboarding and project management, ensuring a smooth migration to the Virtuous product suite while providing expert guidance and maintaining communication with clients.
AnalyticsCharityCRMSaaSSoftware
Responsibilities
Provide onboarding guidance and project management support to the amazing nonprofits we serve and act as the main point of contact during their onboarding process
Own multiple onboarding and Professional Services projects or variable customer sizes at once while offering expert guidance to customer questions related to the product, timeline, and migration
Strategically utilize customer interactions to drive quicker and more impactful Time to Value, Product Adoption, and Customer Satisfaction
Lead and coordinate milestone and miscellaneous customer configuration calls
Serve as a product expert who can effectively utilize resources to find answers to customer questions of all sizes and varying complexity
Perform training and workshop sessions for projects you are managing as needed to discuss and/or develop robust solutions to complex customer problems
Provide basic data mapping and import services during the implementation process
Develop a deep understanding of our nonprofit customers’ business and operations through change management coaching and best practices
Work closely with our data migration, professional services, customer success management teams, and Partner network to offer clients a smooth onboarding experience, including robust note taking and handoffs
Serve as an extremely effective project manager. Coordinate with internal stakeholders to adjust project timelines while monitoring your own resource management along with resource management of the internal project team
Qualification
Required
Previous experience working in project management, customer onboarding/implementation, or customer success
Experience with CRM systems is required
Willingness to work in a fast-paced, flexible start-up environment
Self motivated and always looking to improve themselves and processes
Ability to manage workload based on changing priorities is required
Intimate knowledge of and/or working with nonprofits with a desire to quickly learn about fundraising best-practices
Clear and articulate communication skills
Ability to lead actionable and productive workshop sessions with clients
Comfort with data and spreadsheets
Phenomenal organizational skills are required
The ability to thrive in a fast-paced environment
Benefits
Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)
401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days
Unlimited PTO
Supportive time off including paid volunteer days and company holidays
Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)
Community and host exciting company outings and events
Company
Virtuous
Our mission is to move the needle on global generosity by helping nonprofits better connect with and inspire their supporters.
Founded in 2014
51-200 employees
H1B Sponsorship
Virtuous has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$155.78MKey Investors
Susquehanna Growth EquityFulcrum Equity PartnersMATH Venture Partners
2024-09-19Private Equity· $100M
2024-08-07Series Unknown· $15M
2022-10-18Series Unknown· $14M
Leadership Team
Gabe Cooper
CEO
Recent News
Columbia West
2025-10-11
Company data provided by crunchbase