TikTok · 1 day ago
TikTok Shop - Carrier Performance Manager - Seattle
Seattle, WA
Full-time
Onsite
Mid Level
$111K/yr - $209K/yr
3+ years expTikTok is the leading destination for short-form mobile video. The Carrier Performance Manager will manage TikTok’s external carrier network, focusing on enhancing delivery quality and operational excellence through vendor management and performance analytics.
Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo
Responsibilities
Manage carrier performance across multiple regions
Monitor carrier KPIs including SLA compliance, on-time delivery performance, transit accuracy, cost efficiency, and customer impact metrics
Conduct weekly and monthly business reviews; drive action plans to improve carrier performance
Partner with carriers on capacity planning, operational ramp-up, contingency plans, and peak readiness
Build strong, accountable partnerships with carriers to ensure transparency and consistent operational results
Own quality performance metrics including delivery accuracy, defect rate, loss/damage rate, exception rate, aging&lost, and POD
Analyze quality defects across the network and lead root-cause investigations with carriers and internal teams
Develop standards and procedures for proper handover, scanning accuracy, handling processes, and customer delivery requirements
Partner with carriers to improve operational discipline, handling quality, and compliance with TikTok standards
Work across the full logistics chain to align quality standards from pickup and induction through transportation and final delivery
Collaborate with FC outbound, line haul, and middle-mile operations to reduce upstream errors that impact carriers (e.g., mis-sort, incorrect labeling, handover discrepancies)
Ensure consistent quality expectations and SOPs across all logistics nodes
Collaborate with product and engineering teams to enhance transportation tools such as exception dashboards, carrier integrations, traceability systems, and quality reporting
Promote automation, data accuracy, and operational visibility across the carrier network
Provide structured feedback to inform product roadmap and operational process improvements
Ensure carrier adherence to TikTok’s operational standards, safety requirements, data policies, and compliance frameworks
Work with Safety, Compliance, and Legal teams on audits, incident investigations, and corrective actions
Improve driver/handler standards and operational practices to uphold customer experience
Build and maintain dashboards tracking carrier performance, defect metrics, quality KPIs, and compliance indicators
Lead continuous improvement initiatives aimed at reducing defects, improving reliability, and optimizing cost and performance
Provide structured weekly/monthly reporting and insights to leadership
Qualification
Required
Bachelor's degree in Supply Chain, Logistics, Business, Operations, or related field
3+ years of experience in transportation operations, carrier management, quality management, or vendor management
Strong data analytics capabilities; ability to drive decisions based on KPI dashboards and operational insights
Proven ability to manage external partners and influence without direct authority
Experience in quality control, RCA, exception management, or logistics compliance; Excellent communication and cross-functional leadership skills
Preferred
Experience in e-commerce logistics or high-volume transportation networks strongly preferred
Benefits
Medical, dental, and vision insurance
401(k) savings plan with company match
Paid parental leave
Short-term and long-term disability coverage
Life insurance
Wellbeing benefits
10 paid holidays per year
10 paid sick days per year
17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)
Company
TikTok
TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.
10001+ employees
H1B Sponsorship
TikTok has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (979)
2024 (601)
2023 (387)
2022 (322)
2021 (133)
2020 (72)
Funding
Current Stage
Late StageLeadership Team
N Ali Mohamed
CEO
Blake Chandlee
VP Global Business Solutions
Recent News
Social Media Today
2026-01-16
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2026-01-16
Company data provided by crunchbase