Butler University - Doctor of Medical Science (DMS) programs · 10 hours ago
IT Desktop Support Specialist
4553 Clarendon Rd, Indianapolis, IN, 46208, US
Full-time
Onsite
Entry Level
2+ years expButler University is a private, nationally recognized comprehensive university, and they are seeking an IT Desktop Support Specialist to support faculty and staff with technical issues related to computer deployment, software support, and troubleshooting. The role involves resolving support incidents, maintaining system documentation, and providing exceptional customer service.
Higher Education
Responsibilities
Resolve support incidents/requests (cases), ensure problem ownership and promote end-user satisfaction. Identify, troubleshoot, and resolve problems as part of a team
Build and maintain system documentation and support articles for a variety of audiences
Serve as a technology technician and provide advanced-level support for incidents/requests from all University constituents
Assist with the organization and execution of the desktop replacement cycle for both faculty/staff and labs/classrooms
Proactively assist with scheduling work for the team – client appointments, university events, operational tasks, etc
Provide and be committed to exceptional customer service and proactively undertake initiatives that improve customer experience
Participate in other projects as assigned and serve as a liaison to project teams in the department
Serve as the Help Desk liaison which includes attending regular Help Desk team meetings and sitting at the Help Desk on an as needed basis
Qualification
Required
High School Diploma
Direct experience providing support for enterprise application systems
Working knowledge of Windows/Mac operating systems
Self-starter, capable of making independent decisions based on sound analysis
Willingness to fully engage in the support process for application systems with little experience or guidance
Flexibility in a changing environment and willingness to learn new technologies
Proven experience in analyzing system/business processes to identify inefficiencies and developing strategies for improvement
Demonstrated excellence in verbal and written communication, with strong interpersonal and customer service skills
Critical-thinking, problem-solving and time-management skills
Preferred
Bachelor's Degree
Over 2 years of full-time experience in a technical support environment
Experience in a higher education and/or a large/complex IT organization
Project/process management experience
Experience with the use/support of scientific equipment and how they interface with computer systems
Experience supporting scientific equipment and computer interfaces
HDI, ITIL, CompTIA, MTA certifications
Benefits
20 days of paid time off (vacation and PTO days) per Fiscal year
8 Paid Holidays
In addition, a paid Winter Break between Christmas Eve and New Year’s Day
Paid Parental Leave (after 1 year of full-time employment)
Comprehensive medical, dental, and vision plans including disability and life insurance programs
10% employer contribution after 1 year of full-time employment
Remission of tuition for classes taken at Butler for employees, spouses, and dependent children.
Eligibility after 9 months of full-time employment
Employees & spouses- undergraduate/graduate degrees
Dependents (under age 26)- undergraduate degree
Covers tuition only
Tuition Exchange Program for Dependents at participating institutions
Access to Butler’s on-site fitness facility and libraries for full-time staff and faculty
LinkedIn Learning Courses
Free premium subscription to the Calm App
Free subscription to the WSJ, The Economist, and NYT
Discount at the College Bookstore
Discount on select Athletic and Arts/Events Center Performances
Company
Butler University - Doctor of Medical Science (DMS) programs
Butler’s Doctor of Medical Science (DMS) programs—offered as a full 50-hour degree program, 12-hour graduate certificates, or an accelerated pathway for new PA grads—gives students the skills and the confidence to be leaders in healthcare.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase