Crown Castle · 3 weeks ago
Manager Field Operations
Los Angeles, California, United States
Full-time
Onsite
Mid, Senior Level
$101K/yr - $138K/yr
5+ years expCrown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people. The Manager of Field Operations is responsible for overseeing the fiber field operations teams, ensuring the maintenance of fiber infrastructure and the delivery of fiber-based services while improving operational processes and customer experience.
InternetMobileTelecommunicationsWireless
Responsibilities
Manage a team of supervisors, construction managers and field technicians for the area’s fiber field operations teams with responsibility for network maintenance 24 hours, seven days a week, 365 days a year
Supervise the installation, turn–up, testing and provisioning of WDM and Ethernet equipment in an optical fiber network adhering to engineered design
Schedule and prioritize the workload of the field operations resources within an assigned area
Manage installation workload to ensure that all customer Firm Order Commitment (FOC) dates and target installation intervals are met
Manage and maintain customer communications throughout equipment install and Fiber maintenance processes
Maintain installation and spare inventory levels. Place purchase orders for replenishment as necessary
Manage Work Orders assigned to Field Operations and Construction Managers to ensure timely and accurate completion
Work jointly with the leadership from the NOC, Construction, Project Management, Engineering, and Change management teams
Work with and train Field Technicians to use Fiber Optic, SONET, Ethernet and SDH related test equipment including OTDR, PMD, Optical Spectrum Analyzer, BER Test Sets, Sniffers
Interface with customers in support of service delivery and assurance
Establish, monitor, and manage Key Performance Indicators (KPIs) of deliverables and supporting workflows in order to measure operational performance, as well as, identify and assess areas of opportunity for improved process efficiencies and performance
Maintain knowledge of technology in use, and/or under development for its impact or potential impact on the operational business process
Manage the assigned areas respective CAPEX and OPEX budgets
Maintain quality service by understanding and enforcing organization standards
Build company image by collaborating with customers and employees, enforcing ethical business practices
If applicable, maintain assigned area data for centralized functions such as fleet and inventory
Develop and coach direct employees, as well as ensuring similar opportunities throughout the team. Identify training gaps and create a career path for team members
Qualification
Required
BS/BA with preference to Civil, Construction, or Electrical, Engineering Degrees or equivalent work experience preferred
A valid driver's license required
5 years' experience of performing direct supervision/management of employees
Familiarity with installation, testing, and maintenance of telecommunications networks and services including but not limited to Ethernet - 10/100/1000BaseT networks and hardware, WDM networks and hardware, SONET networks and hardware, Dark Fiber
Benefits
Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
10 company holidays plus 2 floating holiday.
All offices provide free beverages and snacks.
Company
Crown Castle
Crown Castle Provides communications infrastructure--connecting people & businesses to essential data, technology & wireless service.
1001-5000 employees
H1B Sponsorship
Crown Castle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (17)
2023 (22)
2022 (22)
2021 (16)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
$2.83B2024-08-01Post Ipo Debt· $1.25B
2023-12-04Post Ipo Debt· $1.49B
2001-04-25IPO
Leadership Team
Cathy Piche
EVP-COO Tower
Daniel Schlanger
Senior Vice President
Recent News
2026-01-16
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-16
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-15
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