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Unilever · 4 hours ago

Performance Delivery Manager, Global Marketing Services

Hoboken US HQ

Full-time

Onsite

Senior Level

$142K/yr - $213K/yr

Unilever is a purpose-led business that focuses on improving the lives of consumers and communities. The Performance Delivery Manager will govern the performance and relationship delivery of Global Marketing Services Operations, ensuring end-to-end process delivery and transformation to create better business outcomes for Marketing.

ConsumerFast-Moving Consumer GoodsFood and BeverageManufacturingPersonal Care and Hygiene

Culture & Values

H1B Sponsor Likely

Responsibilities

Be the focal point of operations between Marketing retained activities in countries, Partner activities, and directions of the Product org

Be the custodian of end to end process operations and delivery for each BU/Country and Product

Ensure continuous improvement in day-to-day operations as well as process improvements projects delivery

Ensure Process SLA and Business KPIs delivery and improvement

Accountable for executing a robust and fully functioning governance model

Orchestrating continuous co-ordination between stakeholders for all operations. Help resolve any escalations/ communication-gap through process interventions

Drive KPIs and SLA measures defined by Product Owners and evaluate for any additions/ changes with changing business requirements

Drive operations to ensure processes are aligned to Unilever ways of working and that KPIs (Service levels, cost savings, etc), SLAs (timeliness, accuracy), and Control targets are met

Accountable for a robust and fully functioning governance model - Transactional Alignment, Continuous Improvement, Monthly & Quarterly Performance Review meetings with the MCO and Partner

Closely work with Product Owners to ensure process designs are in sync with BU requirements and global designs

Ensure alignment & implementation of global process designs by acting as local Product Expertise for One or more Products

Drive Continuous Improvement and break-through changes in operations along with Product Owners and Continuous Delivery & Analytics teams

Drive risk management of new processes being outsourced, put in place mitigation plans and requisite controls

Develop robust and effective BCPs

Work closely with the Analytics team to get visibility of performance to drive insights into action

Drive benchmarking and cross-pollination across hubs

Represent BU/country requirements in process design, provide feedback on designed processes to Product Owners

Qualification

Business acumenAgile mindsetProcess improvementPartner managementProject managementCommunicatorHigh performance passionRelationship building

Required

Business acumen and customer centric mindset

Demonstrable Agile mindset and capabilities

Relentless driver of improvement (relevant to service performance & process simplification)

Holding people accountable (peers, leaders and external stakeholders) and strong personal accountability for delivery

Preferred

Successful history of Business Partnering within or to a Country/Function

Demonstrable capabilities in creating and managing strong senior relationships, including excellent presentation, influencing and communication skills

Project management experience

Benefits

Health insurance (including prescription drug, dental, and vision coverage)

Retirement savings benefits

Life insurance and disability benefits

Parental leave

Sick leave

Paid vacation and holidays

Access to numerous voluntary benefits

Company

Unilever

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Unilever produces and supplies food, home care, beauty, and personal care products for daily consumer use.

Founded in 1872

London, England, GBR

10001+ employees

http://www.unilever.com

H1B Sponsorship

Unilever has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2022 (2)