Salesforce · 9 hours ago
Principal Architect, Agentforce Field Service - Unified Scheduling and Optimization
California - San Francisco
Full-time
Hybrid
Lead/Staff
$258K/yr - $452K/yr
15+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The Field Service organization is looking for a Principal Architect to lead the architectural strategy focusing on AI-led innovations and deep integration across the Salesforce ecosystem.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Establish the long-term technology strategy and architecture for Field Service, specifically focusing on Scheduling and Optimization for complex enterprise environments as well as cohesive end to end experiences for Dispatchers, Supervisors and technicians
Ensure tight alignment between business priorities (e.g., reduced roll times, higher first-time fix rates) and platform investments, driving digital transformation outcomes that leverage humans, digital agents, and physical robots
Champion emerging capabilities—specifically AI, Data Cloud, and Agentforce—to guide organizations through modernization and the adoption of autonomous field operations
Lead architecture design covering data models, security, and scalability for global, multi-region implementations, ensuring high performance for compute-intensive scheduling operations
Act as a trusted advisor to CIOs, CTOs, and product leaders, translating complex architectural decisions into clear execution plans for both technical and non-technical stakeholders
Drive multi-cloud architectures that leverage Sales, Service, Marketing, Commerce, and Data Cloud to create a unified view of the customer and asset lifecycle
Coach and mentor architects, developers, and delivery teams on design excellence, standardizing patterns for hyperscale, multi-substrate architectures and system interoperability
Qualification
Required
Bachelor's or Master's in Computer Science or Engineering
At least fifteen (15) years of experience in platform architecture (SaaS, PaaS), including at least three (3) years of experience applying AI/ML technologies to platform or product architecture
Broad knowledge across the Salesforce platform, including multi-cloud capabilities, extensibility options, and ecosystem tools
Demonstrated experience and interest in architecting complex and scalable platforms; expert-level knowledge of relevant architecture, design principles, and patterns
Demonstrated experience with integration patterns, enterprise data architecture, API management, DevOps/CI-CD, security models, performance tuning, and distributed-system design
Demonstrated experience designing and governing integrations with core enterprise platforms (e.g., SAP, Oracle, legacy systems) using MuleSoft, Heroku, and modern API frameworks
Proven ability designing architectures for global, multi-region, highly regulated organizations
Proven ability to analyze complex business challenges and translate them into technical blueprints and execution plans that deliver measurable value
Preferred
Specialization in verticals such as Financial Services, Healthcare/Life Sciences, Manufacturing, or Public Sector
Advanced experience in domains like Service, ITAM, Marketing, Integration Cloud, AI & Data, or Industry specific solutions
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
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