Sedgwick · 11 hours ago
Remote Customer Service Specialist- Remote
United States
Full-time
Remote
Mid Level
$17/hr - $17/hr
4+ years expSedgwick is a leading claims management services company that values its employees and offers a caring culture. The Remote Customer Service Specialist role focuses on providing exceptional customer support for housing-related inquiries, handling inbound calls, and ensuring accuracy in housing operations.
BankingInsuranceRisk Management
Responsibilities
Answers inbound calls from insureds/policyholders, adjusters, hotels, and property managers in a professional, friendly, and compassionate manner
Serves as the first point of contact for housing-related inquiries, demonstrating strong service and problem-solving skills
Learns the functions of each department in order to accurately resolve issues and answer questions
Accurately and efficiently enters new housing claims into the system
Monitors inbound email for claim questions, approvals, and new housing requests
Contacts insureds via text and email to confirm hotel extension needs
Updates and maintains the hotel database to ensure accuracy and uniformity
Extends hotel stays for clients currently in-house
Retrieve hotel folios (receipts) from properties for completed and partial stays
Audit hotel folios and related claims for billing accuracy, compliance, and documentation
Verifies and maintains accurate data across internal systems
Performs other duties as assigned
Supports the organization's quality program(s)
Qualification
Required
Four (4) years of experience in claims processing or related business experience, or equivalent combination of education and experience
Working knowledge of billing and reconciliation systems, claim systems, financial services, and insurance products
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Excellent analytical and interpretive skills, including efficient use of MS Excel
Excellent problem solving and resolution skills
Strong organizational skills
Ability to maintain confidentiality
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Credit security clearance, confirmed via a background credit check
Preferred
Bachelor's degree or equivalent from an accredited college or university
Insurance or finance industry experience
Company
Sedgwick
Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected.
10001+ employees
H1B Sponsorship
Sedgwick has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (4)
2022 (9)
2021 (14)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$1.5BKey Investors
Altas PartnersLa Caisse
2024-09-12Private Equity· $1B
2018-12-01Private Equity
2018-09-12Acquired
Leadership Team
Michael Arbour
Chairman & Chief Executive Officer
Kalani Reelitz
Global Chief Financial Officer
Recent News
Morningstar.com
2025-11-10
2025-09-04
Company data provided by crunchbase