Allstate · 4 days ago
Attorney-Represented Bodily Injury Team Leader
United States
Full-time
Remote
Mid, Senior Level
$68K/yr - $104K/yrNational General is a part of The Allstate Corporation, which offers various insurance products. The Bodily Injury Team Leader will manage a team of attorney-represented injury adjusters, ensuring exceptional claims service and achieving performance goals while providing coaching and support to staff.
BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital
No H1B
Responsibilities
Frequently participates in special projects as a subject matter expert
Manages and oversees performance of vendors
Oversees response to highly complex arbitrations contentions
Oversees the negotiation of highly complex claim settlements
Oversees the resolution of highly complex customer conflicts or issues
Analyzes unit reports and supports the achievement of business unit objectives
Defines, analyzes, and tracks department, section, and/or unit measures
Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews
Qualification
Required
Candidates must be able to work Pacific time zone hours
The Team Leader is responsible for providing our Agents exceptional claims and inquiry service through chat while managing and motivating ten to fifteen adjuster staff or vendors to achieve inspired levels of performance and expert execution of required claim processes
This individual supports the implementation of operational initiatives that enable the achievement of Claim, Discipline, Claims Service Area (CSA) and Company business objectives
This individual develops strategies to achieve employee performance levels and the expert execution of claim processes
The individual monitors staffing levels and workloads provides coaching and mentoring and participates in performance reviews
The individual manages customer conflicts and assists with establishing unit goals and objectives
The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention
Frequently participates in special projects as a subject matter expert
Manages and oversees performance of vendors
Oversees response to highly complex arbitrations contentions
Oversees the negotiation of highly complex claim settlements
Oversees the resolution of highly complex customer conflicts or issues
Analyzes unit reports and supports the achievement of business unit objectives
Defines, analyzes, and tracks department, section, and/or unit measures
Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews
This job has supervisory duties
Company
Allstate
Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate.
Founded in 1931
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-24Post Ipo Debt· $500M
2014-01-13Post Ipo Equity
1993-06-11IPO
Leadership Team
Jonathan Adkisson
SVP & General Manager - Direct Distribution
Guy Hill
Executive Vice President, Product Management
Recent News
2026-01-16
PR Newswire
2026-01-16
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