TALTEK | TALENT in TECHNOLOGY · 9 hours ago
Executive Technical Support Specialist
Mountain View, CA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expTALTEK is an information technology placement and consulting firm seeking an Executive Technical Support Specialist to assist senior level C-Suite Executives with their corporate computing environment. The role involves providing high-level technical support and ensuring excellent customer service while managing complex technical issues.
Information Technology & Services
Responsibilities
Serve as primary support analyst for the C-Suite Executive Team and their Assistants who require complex desktop, remote, video conference and event support
Ability to analyze and troubleshoot complex software, hardware and connectivity issues as well as recommend and implement corrective solutions
Work on complex and highly confidential/sensitive assignments that will include drawing in of specialized expertise whenever necessary, normally receiving no instructions on routine work or general instructions on new assignments
Key participant in global projects requiring detail oriented, highly collaborative, analytical, results driven approach while keeping key stakeholders informed
Must possess proven excellent customer service skills and the ability to interact professionally and confidently with diverse C-Suite Level Executives, managers and subject matter experts under pressure while remaining consistently calm at all times
Must be experienced in the art of proactive stealth technical support (ie- provide services and support with as few words as possible)
Ability to respond quickly, understand & articulate root cause on customer issues; proactively provide advice to prevent future service incidents
Ensures established SLAs are met or exceeded specific to response and resolution times
Contribute to Knowledge Base and keep process documentation up-to-date
Proactively take on projects and initiatives with minimal to no supervision
Often become an escalation point and take over issue resolution from Senior Analyst 3 if the problem cannot be quickly resolved or requires specialized technical knowledge beyond the Analyst 3 level
May act as a “specialist” in a particular discipline
Provide input to senior executive assistants on processes and Technology roadmaps for executive needs, including travel and other offsite engagements
Act independently to determine methods and procedures on new assignments and may supervise the activities of a limited number of other nonexempt employees
Qualification
Required
Minimum 10-15 years of C-Suite Senior Executive Technical Support and/or Executive Team Lead experience both PC, Mac, IOS, Laptops, Mobile Devices and core tools, apps and services required daily (see below for list)
Minimum of an Associate's Degree in computer technology or equivalent from two-year College or technical school
Advanced knowledge of Exchange Mail & Executive Scheduling / Calendars, Active Directory, Software Distribution Systems, and related technologies
Advanced knowledge (based on both training and on-the-job experience) of a wide range of computer systems software, applications (including MS Office suites), hardware, PC and OSx operating systems, and communications
Advanced knowledge of network computing in a Windows & OSX environment & working knowledge of networking fundamentals
Familiarity working with Endpoint Engineering and Endpoint Security Teams to quickly gather endpoint data necessary to resolve complex issues
Strong experience with video conferencing technologies and collaboration tools & platforms, e.g. Cisco, Poly, Slack, Google Suite
Experience using AI tools such as ChatGPT, Google Gemini, Notebook LM, Writer
Support experience in a corporate enterprise environment medium to large company (7-10k+ employees)
Outstanding ability in problem solving, diagnosis and troubleshooting skills
The ability to work under pressure and multitask in a fast-paced environment is a must
Excellent verbal & written communication skills, superior customer handling skills and the capacity to work with minimum supervision
Ability to work independently and within a team environment; taking and following directions and completing tasks and assignments in a timely manner and with a positive attitude
Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively
Familiarity with encryption and security tools and triaging within this environment
Hyper responsive during regular working hours, and super flexible and engaged outside regular hours
Occasional travel (early morning, evenings, weekends) may be required to support offsite meetings or after-hours emergencies
Persistent influencing skills and ability to burn through all hard and soft roadblocks with minimum drama and maximum return
Preferred
Preferred certifications: ITILv4, ACMT, CCT, CompTIA
Military background in an IT environment a plus
Benefits
Relocation costs available
Company
TALTEK | TALENT in TECHNOLOGY
EXPERIENCED • HUMAN • HONEST TALTEK specializes in delivering top-tier talent to meet the recruitment needs of leading organizations.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase