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Starry, Inc. · 15 hours ago

Starry Internet Installer

Washington, DC

Full-time

Onsite

Entry, Mid Level

$27/hr - $33/hr

1+ years exp

Starry, Inc. is looking for tech-savvy individuals to join their team as Starry Internet Installers. In this role, you will be responsible for the installation and activation of Starry Internet services, providing exceptional customer service, and troubleshooting technical issues at the point of installation.

HardwareInternetNetwork HardwareWireless

No H1B

Responsibilities

Be the point person for installation and activation of Starry Internet services for new customers

Connect a customer to the Starry Internet infrastructure using coax, phone lines, or ethernet

Investigate and resolve device and network specific issues at point of installation: Think everything from helping get a wireless printer connected to making sure there's no interruptions when streaming or gaming

Act as a valued source of "on the ground" feedback from customers and be asked to report back and present your findings in order to improve our service and technology

Log customer feedback and concerns to ensure the accurate tracking of satisfaction metrics

Educate customers on how to operate the equipment after setup and installation to ensure their long-term success with the service

Qualification

IT experienceWiring punch blocksCable terminationA+ CertificationTroubleshootingCustomer educationSafety adherenceTime management

Required

1-3+ years of proven IT and/or field experience

Experience wiring 66 and 110 punch blocks

Experience terminating coax, RJ11, and RJ45 cables

Ability to work independently and proactively

Must be able to lift up to 40 lbs regularly, respond quickly to avoid or mitigate potentially dangerous situations, move safely over uneven terrain, safely climb ladders while carrying up to 40 lbs, work in extreme weather, and wear personal protective gear correctly

Must be able to adhere to OSHA safety guidelines and wear personal protective gear correctly

Must be able to bustle about, bend, squat, or stand for prolonged periods of time

Preferred

Past experience at an ISP or telecommunications company and paired with a constant desire to tear all the systems you used apart and build something better

A+ Certification

Tool sheds feel more like toy stores and you know your way around wiring and cabling

You love new technology, Internet of Things, and have a veritable library of gizmos around your home

Benefits

Generous employer contribution for you and your dependents on low deductible health plan, dental plan, vision plan, AD&D, and life insurance and access to our 401(k) retirement plan

12 weeks of 100% paid parental leave for all new parents after six months of continuous employment