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USAJOBS · 12 hours ago

Management & Program Analyst - Information Systems Management

Location Negotiable After Selection, USA

Full-time

Hybrid

Mid, Senior Level

$126K/yr - $197K/yr

5+ years exp

The Department of Veterans Affairs (VA) Office of Accountability and Whistleblower Protection (OAWP) is responsible for investigating allegations of misconduct and whistleblower retaliation against VA leaders. The Management & Program Analyst role involves designing business processes, gathering requirements, and ensuring data integrity for system capabilities within OAWP.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Designs, defines, and maintains business process definition and documentation (charter, process flow, etc.). Provides recommendations for improved business process workflows and communicates business process and strategy to stakeholders

Selects and defines process metrics. Identifies long-term process goals and immediate process objectives identify enterprise process-related issues and risks and develops plan of actions and milestones

Clarifies and consolidates requirements to build user stories and epics for tool configuration activities

Designs, develops, and recommends processes and measures, data collection techniques, data analysis methodology, and data integrity tools and systems. Analyzes data for emerging trends

Collaborates with stakeholders, focus groups and end-users to analyze, evaluate, and develop business use cases and business process models to aid translation of business requirements into functional requirements

Administers accounts, network rights, and access to the Customer Relationship Management (CRM) system

Completes end user testing to ensure system and data integrity of new and enhanced functionality

Identifies risks and issues and provides mitigation recommendations in line with OAWP mission and vision

Develops, identifies, and explains criteria for program evaluation and develops reports for distribution to key stakeholders and senior executive management

Collaborates with Office of Information Technology (OI&T) for program, system and contract support

Utilizes an Agile methodology and tools to capture business requirements, epics and stories utilizing a Kanban board for tracking

Provides guidance and assistance to stakeholders and customers in the development of metrics and measures to assess and improve organizational performance

Develops tracking and reporting mechanisms, conducts evaluations and analyses, and recommends workflow improvements for short-term and long-term action plans based on program assessments

Independently researches, compiles, and prepares draft responses to requests from internal and external entities, including Congressional responses. Prepares and coordinates the development of decision papers and briefs to OAWP leadership

Performs other related duties as assigned

Qualification

Dynamics 365Power PlatformAgile methodologyBusiness process designData analysisPower BIJiraAzure DevOpsCustomer ServiceCommunicationProblem SolvingTeamwork

Required

You must be a U.S. Citizen to apply for this job

Selective Service Registration is required for males born after 12/31/1959

You may be required to serve a probationary period

Subject to background/security investigation

Selected applicants will be required to complete an online onboarding process

Acceptable form(s) of identification will be required to complete pre-employment requirements

Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13

You must provide a complete Application Package which includes: Resume

Your resume must clearly describe how you meet these requirements. It must include detailed descriptions of your duties for each position, as well as hours worked per week, salary, and start/end dates (month/year) so that one (1) full year of specialized experience at the GS-13 level can be verified

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-13) in the normal line of progression for the occupation in the organization

Your resume must be 5MB or less

You must include your rank and/or grade if military or a civilian Federal employee

You may need to submit more than one SF-50 if we cannot verify that you meet time-in-grade by your most recent SF-50

You must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy if applying under ICTAP/CTAP

You must submit the following documentation demonstrating eligibility for CTAP/ICTAP: Resume, Agency Reduction in Force notice, Most recent SF-50 noting current position, grade level, and duty location, Most recent performance appraisal (must be fully successful or above)