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Universities of Wisconsin · 19 hours ago

Financial Aid Assistant Director - Enrollment & Retention | Financial Aid

Whitewater, WI

Full-time

Onsite

Mid, Senior Level

$68K/yr - $74K/yr

3+ years exp

The Universities of Wisconsin is seeking a Financial Aid Assistant Director for its Office of Financial Aid at the University of Wisconsin-Whitewater. This role involves assisting the Director in managing financial aid operations, overseeing staff, and ensuring compliance with financial aid regulations while supporting student recruitment and retention efforts.

Higher Education

No H1B

Responsibilities

In the absence of the Director of Financial Aid, serve as senior administrator in the office

Support the Director with overall administration of the office

Hire, train, and supervise staff within the financial aid office, including student employees

Assist with the development, implementation, monitoring, and revision of policies and procedures relating to financial aid. Monitor internal controls and processes to ensure consistent application of policies and procedures for all activities related to financial aid programs, as well as, review, interpret, and implement new and updated federal and state regulations

Provide detailed information and professional guidance to students and family members regarding financial aid. Information is provided via telephone, email, in person, and occasionally to groups at campus informational and summer orientation events

Complete file review and verification of aid applications for an assigned subset of students in determining federal, state, and institutional aid eligibility

Help develop and implement programs to support university recruitment, retention, graduation, and other student success goals

Serve as a liaison to federal, state, and professional agencies on financial aid matters, including federal, state, and Universities of Wisconsin reviews and audits

Participate in university committees, including medical withdrawal, enrollment extenuating circumstances, and campus calendar committees, and campus-wide programs as needed

Participate in professional organizations, conferences, and workshops when appropriate

Complete all training required for the position

Additional duties as assigned

Manages and implements policies and activities for a unit

Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees

Ensures appropriate staffing, identifies and addresses training needs, and provides back up for area functions as necessary

Provides strategic leadership to campus partners and serves as a liaison to internal and external stakeholders

Helps develop and make recommendations for the unit budget

Establishes operational procedures and protocols to support the unit to both prospective and continuing students

Qualification

Financial aid programsTitle IV regulationsFinancial aid systemsCustomer serviceAnalytical skillsMicrosoft OfficeLeadership skillsFERPA knowledgeDiverse backgrounds interactionDetail-orientedTime managementOrganizational skillsCommunication skillsProblem-solving

Required

Bachelor's degree

Three or more years of progressively responsible experience with financial aid programs in a college or university setting

Extensive knowledge of Title IV regulations governing federal student aid. Areas of concern include verification, needs analysis, conflicting information, packaging, special circumstances, professional judgment, dependency overrides, federal reporting requirements, and Return of Title IV Aid

Experience with various financial aid systems, including COD, NSLDS, FSA Partner Connect/FAFSA Partner Portal, etc

Demonstrate the ability to effectively lead and guide personnel

Possess strong customer service and written and verbal communication skills

Must be detail-oriented with excellent time management, analytical/problem-solving, and organizational skills

Familiar with integrated student information systems and document imaging systems

Proficiency with Microsoft Office and the ability to learn new software programs

Knowledge of and adherence to FERPA and other privacy laws and regulations

Preferred

Additional education (Master's degree in higher education, college student personnel, business administration, counseling, or a related field preferred)

Previous leadership or management experience in the administration of student financial aid

Knowledge of and experience with other university functional areas that work closely with and/or directly impact financial aid administration, including Registrar's, Admissions, and Student Accounts/Cashiering Offices

Previous experience with financial aid programs designed specifically to support university recruitment, retention, and graduation goals

Experience with PeopleSoft/Oracle Campus Solutions and ImageNow