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Sysco · 11 hours ago

Collection and Dispute Analyst

Houston, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Sysco is seeking a Collection and Dispute Analyst responsible for analyzing accounts and ensuring timely collection of customer payments. The role involves collaborating with Sales and Customers to resolve disputes and improve the overall credit portfolio.

Electrical DistributionFood and BeverageFood DeliveryHealth CareHospitalityLogisticsMarketingMeat and PoultryRestaurantsSales

No H1B

Responsibilities

Collect delinquent payments from customers (initiate collections activities: phone, email, dunning letters, contacting MA or AE, other); Handle CMU credit and Local inquiries and/or disputes received via phone, create new disputes for CMU credit/Local controlled accounts Research financial disputes and inquiries

Working with customers and internal stakeholders to resolve the disputed issue (e.g., volume, price, freight, short-pays, account issues, promotions, etc.)

Coordinate actions based on root-cause analysis on disputes and identify customer patterns that can be resolved by working directly with the customer or Sales/MA

Update collection notes for resolution and/or other situations based on outbound collection (Local voice collections attempts, and all CMU attempts)

Identify way to improve the overall credit portfolio and reduction in bad debt or delinquent accounts

Qualification

Collection knowledgeAccounts Receivable experienceCommunication skillsAnalytical skillsMicrosoft Office proficiencyERP Systems knowledgeTeam collaboration