Twilio · 1 day ago
Presales Architect
United States
Full-time
Remote
Senior Level, Lead/Staff
$182K/yr - $227K/yr
12+ years expTwilio is shaping the future of communications and is seeking a Presales Architect to support their Twilio.org segment. The role involves leading technical pre-sales relationships, driving technical discovery, and demonstrating product capabilities to build customer trust.
Enterprise SoftwareMessagingMobile AppsSMSSoftware
Responsibilities
Partner with Account Executives and Partner Account Managers to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions
Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs
Establish yourself as a trusted advisor to our customers’ senior leadership teams, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges
Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
Proactively identity team or organizational needs, documenting them in depth and evaluating the criticality of the need and then proposes strategies to implement the solutions
Contribute to the broader Twilio Presales Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
Mentor less experienced Presales Engineers and often act as a facilitator or team leader
Able to be a presenter at Twilio-sponsored, industry and internal events
Qualification
Required
12+ years pre-sales experience selling complex, technical products or 12+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
Excellent communicator and presenter who is able to gain audience confidence and effectively communicate the ROI of products across various use cases to customers
Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution
Previous experience with customer engagement and supporting products and technologies along with communicating the ROI of products across various use cases to customers
Demonstrates exceptional technical proficiency and thought leadership, actively contributing to shaping the team's strategy
Superior written and verbal communication skills, with the ability to effectively communicate strategic vision, inspire and influence others internally and externally at all organizational levels
Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests
Previous software development experience or working knowledge in one or more of the following areas: Backend (Java, C#, Node.js, Python, PHP), Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular), Experience building with REST APIs
Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture
Previous experience in Telecom, SIP, Contact Center, or Security
Experience with sales methodologies
Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience
Previous experience working with partners (i.e. channel, System Integrator, ISV, etc.)
Preferred
Experience managing strategic accounts and evangelizing new use cases and technology in the public sector vertical
Experience in Social Impact, Healthcare, Public Sector verticals desired
Demonstrated personal interest in the social impact sector
Benefits
Health care insurance
401(k) retirement account
Paid sick time
Paid personal time off
Paid parental leave
Company
Twilio
Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API.
5001-10000 employees
H1B Sponsorship
Twilio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (215)
2024 (168)
2023 (209)
2022 (369)
2021 (264)
2020 (157)
Funding
Current Stage
Public CompanyTotal Funding
$614.42MKey Investors
Founders Circle CapitalBessemer Venture PartnersUnion Square Ventures
2021-07-28Post Ipo Equity· $378.22M
2017-03-08Post Ipo Equity
2016-08-01Post Ipo Equity
Leadership Team
Khozema Shipchandler
Chief Executive Officer
Aidan Viggiano
Chief Financial Officer
Recent News
2026-01-16
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Crowdfund Insider
2026-01-16
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