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Security Bank of Kansas City · 22 hours ago

OFF/Assistant Banking Center Manager

291 HIGHWAY Lvl3 - Lees Summit, MO 64086

Full-time

Onsite

Mid, Senior Level

2+ years exp

Security Bank of Kansas City is seeking an Assistant Banking Center Manager who is responsible for delivering an excellent experience to current and potential customers. This role involves exceptional customer service, leadership, and sales skills while performing managerial duties in the absence of the Banking Center Manager.

BankingFinancial Services

Responsibilities

Create market specific business development strategies and activities to grow market share by developing new online household relationships to ensure office budgets are met

Understands and applies operational policies and procedures that evolve as customer behaviors change and the channel grows

Understands the consumer lending process as it relates to cross-sell opportunities, loan products and interest rates

Properly identifies customers on every interaction using established guidelines and procedures

Provides accurate account information using account security procedures

Recognizes account flags such as: holds, delinquent loans and screen messages before interacting with a customer

Recognizes inconsistencies regarding checks being deposited and account activity

Understands check hold processes and procedures

Must be customer-focused and able to convey information in an enthusiastic and positive manner

Greets customers enthusiastically, provide quality customer service and constantly look for ways to exceed their expectations

Supports individual and enterprise goals as determined by management

Utilizes system software provided

Promotes honest and open communication throughout the organization

Demonstrates behaviors that are consistent with the bank's philosophies, objectives, and leadership characteristics

Works with other departments to ensure the workflow or process is providing the best service to the customer

Proactively seeks ways to provide financial solutions to new and existing customer relationships to meet or exceed customer expectations

Proficient in determining customer needs, and providing solutions, that may include referring customers to other departments and bank affiliates/partners including mortgage and commercial lending, treasury management and financial advisors

Maintains a strong working knowledge of consumer/business banking products and services to confidently consult with customers

Enthusiastically educates customers on emerging bank technology to include mobile banking and deposits, Online banking, Online Bill Pay, ATM/ITM depository functionality, debit and credit cards, E-statements etc

Accurately and efficiently processes a variety of banking transactions while following proper procedures and safeguarding against fraud and insures customer privacy

Uses strong and creative decisioning skills and abilities to assist customers; conducts transactions and sales activities with little or no supervision

Provides friendly greeting to customers in the lobby, on the 'teller line,' drive-thru or over the phone

Efficiently and accurately processes basic transactions (deposits, withdrawals, check cashing, payments, etc.) while safeguarding against fraud

Issues money orders, cashier's checks and redeems savings bonds

Follows all applicable policies, procedures, regulatory rules, and guidelines. Stays up to date with changes

Researches and politely assists with customer inquiries, provides account statements, assists with check orders, accepts change of address requests, and performs other customer-oriented functions with the intent of enhancing customer retention and exploring additional sales opportunities

Able to identify correct product types through needs-based questioning to sell products/services or make referrals to other departments, bank affiliates/partners to build and deepen customer relationships

Proactively seeks ways to expand customer relationships to meet or exceed individual, team and bank goals

Ensures all disclosures, audit standards, security policies and procedures are followed in accordance with Bank policy and Federal regulations

Performs account servicing duties, create a wonderful client experience in the lobby, on the teller line, on the phone and in the community

Actively promotes bank products and services to prospective new customers to insure personal and office budgets are met

Occasionally participates in onsite visits with customers, community groups or events to obtain networking opportunities and promote bank products, services, and brand

Actively coach, develop, motivate, and mentor employees to ensure employee satisfaction and a superior customer experience

Assists with basic deposit and credit account openings, account maintenance requests, and may assist customers with accessing their safe deposit box

Plan teller scheduling and supervise the work/activities in the facility, including researching for teller differences and audits as required

Supervise the teller area and assist the tellers as needed, including opening a drawer as necessary

May be called upon as needed to accurately maintain, verify, and balance a cash drawer following the bank's standard operating procedures

Assists with the training of new employees and provide continuing training for current employees

Meets job expectations outlined by Retail Management in the positions Performance Matrix. The expectations are reviewed annually by Retail Management and are subject to change

Work at assigned banking center. This is not a remote position because it requires direct contact to serve the customer and cannot be performed off site

Perform other duties as assigned

Qualification

Banking products knowledgeManagement experienceCustomer service skillsMicrosoft Office proficiencyCash handling experienceSales aptitudeCommunication skillsProblem-solving skillsLeadership skillsAttention to detail

Required

Minimum 2-3 years banking and previous management experience preferred

Strong knowledge of bank products, policies, and procedures. Recent Retail Banking or new accounts experience required, including the ability to market to new and existing customers

Previous teller experience required with an excellent balancing record

Experience with computers working in a Microsoft Office and Windows environment. Previous experience with Jack Henry, or other similar software, preferred

Ability to step in and make management decisions related to all operations of the facility in the manager's absence. Previous supervisory experience desired

Excellent English verbal and written communication skills as evidenced by the ability to interact face-to-face, using electronic media and over the phone with customers and co-workers in a clear, confident, friendly, and polite manner, using proper grammar and spelling

Demonstrated ability to use tact and diplomacy, collaborate, show confidence, and present a 'professional' personal appearance

Ability to listen to the customer to identify customer needs and develop creative, workable solutions to satisfy those needs

Recent cash handling and customer service background

Proven ability to collaborate, solve problems, manage time wisely, and work with limited supervision

In addition to possessing the skills necessary to perform the job, the employee must be willing and able to demonstrate these skills by coming to work daily as scheduled

Preferred

Experience with computers working in a Microsoft Office and Windows environment. Previous experience with Jack Henry, or other similar software, preferred

Ability to step in and make management decisions related to all operations of the facility in the manager's absence. Previous supervisory experience desired