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SpartanNash · 19 hours ago

Technician, Retail Systems

Byron Center, MI

Full-time

Onsite

Entry Level

1+ years exp

SpartanNash is a food solutions company that delivers the ingredients for a better life. The Technician, Retail Systems role involves coordinating the maintenance of Electronic Payment Systems equipment and ensuring inventory levels are maintained for timely repairs and support.

GroceryMeat and PoultryRetail

No H1B

Responsibilities

Coordinate the timely repair of EPS equipment, label printers and handheld devices; track equipment received for repair, document repairs needed, facilitate repairs with necessary vendor(s), send equipment for repair, and track the receipt and repairs for the fixed equipment

Administer the Incident and Inventory Management system to ensure accurate inventory tracking to include new inventory parts, moving inventory, assigning incoming parts to accurate store location, and updating the setup/vendor of parts in the event of changes

Provide reports for customer billing based on inventory location

Maintain appropriate inventory levels to ensure parts are available as needed and order parts for retail technicians/retail locations

Verify pricing through quote process and assist with negotiating prices and/or new vendors working with department management accordingly

Provide basic support to end users to ensure optimal utilization of business systems and may provide training to cross-functional IT associates

Assist IT team members by staging and setting up equipment for projects as requested

Additional responsibilities may be assigned as needed

Qualification

IT Support experienceInventory ManagementCustomer ServiceData entry skillsLearning IT functionsProductsPurchasing knowledgeCommunication skillsOrganization skillsAttention to detail