NEOGOV · 19 hours ago
Client Service Specialist - Refugee Program
Houston, TX
Full-time
Onsite
Entry Level
1+ years expHarris County Public Health includes a network of over 1,100 professionals dedicated to improving health outcomes. The Client Services Specialist supports patient care services in the Refugee Clinic, handling administrative tasks, client reception, scheduling, and maintaining medical records for the Refugee Health Screening Program.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Receives clients upon arrival, completes registration, verifies eligibility and documents insurance coverage
Schedules and confirms appointments in the electronic medical record system
Answers and manages incoming phone calls by routing clients appropriately and providing service information
Prepares medical records for document imaging and scanning in accordance with HCPH Health Information medical record protocols
Receives and monitors interpreter and taxi providers at the clinic
Provides translation for clinical staff when needed
Performs data entry and electronic data processing by using the program Electronic Medical Record (EMR), Microsoft Excel, and any other related software
Conducts home visits when necessary to retrieve medical records, obtain consents and/or collect specimens
Other duties as assigned
Qualification
Required
High school Diploma or GED
At least one (1) year experience performing administrative office duties in a health care setting
Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
Understands ethics and public good; is concerned with public trust
Demonstrates respect for the opinions and beliefs of others
Excellent communication skills (verbal & written)
Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
Ability to maintain confidentiality when dealing with sensitive information
Ability to work well with public and staff members
Ability to adapt to change
Treats others with courtesy, sensitivity, and respect
Behaves in an honest, fair, and ethical manner
Assesses and recognizes own strengths and weaknesses
Uses sound judgment
Self-motivated
Organizes and maintains work environment to allow for maximum productivity
Communicates clearly and effectively, both orally and in writing
Preferred
Completion of a community college or business/technical school Medical Assistant program
Bilingual (English/Spanish/Arabic/ or other language)
Benefits
Medical Coverage
Dental Coverage
Vision Coverage
Wellness Plan
Life Insurance
Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
Eleven (11) County-observed holidays
One (1) floating holiday per year
Paid Parental Leave*
Sick Leave
457 Deferred Compensation Plan
Professional learning & development opportunities
Retirement pension (TCDRS defined benefit plan)
Flexible work schedule*
METRO RideSponsor Program*
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase