Highmark · 23 hours ago
Pharmacy Executive Client Manager
Pittsburgh, PA
Full-time
Hybrid
Senior Level
5+ years expHighmark Inc. is seeking a Pharmacy Executive Client Manager responsible for managing a book of business and maintaining strategic client relationships. The role involves overseeing complex accounts, driving client retention, and ensuring the growth of profitable business through effective account management and sales strategies.
Health CareHealth InsuranceInsuranceWellness
Responsibilities
Manage and cultivate strategic relationships at senior levels with clients, consultants, and brokers/producers to foster valued business partnerships, demonstrate business acumen, and maintain an active network
Serve as the primary pharmacy client contact for strategic planning, consultation, and ongoing account management, overseeing a book of business for complex, multi-state, and non-standard accounts
Proactively engage clients to understand evolving needs, business plans, and financial objectives, driving client retention and satisfaction by ensuring continuous alignment with Highmark’s pharmacy benefit solutions
Review and present new products, services, capabilities, and technologies to sell assigned product lines, secure pharmacy renewals, and achieve add-on sales to ensure retention, profitability, and growth of existing business
Analyze customer needs and organizational financial objectives to recommend appropriate pharmacy benefit products and services, including formulary management, clinical programs, specialty pharmacy, and network management, offering specific benefit alternatives and financial arrangements
Develop, implement, and execute comprehensive business plans and metrics for retaining and growing membership while enhancing profitability and cross-selling
Complete and maintain accurate sales projections, finalize rates and benefit adjustments, and prepare compelling reports and documents for renewal and sales presentations
Develop appropriate sales solutions considering increased competition and the changing political and regulatory environment
Coordinate all post-sale and ongoing operational aspects of the company's services, communicating effectively with senior-level client executives, legal, internal departments, and external vendors
Support customers during the implementation of sales contracts and throughout the relationship by advocating for and resolving escalated pharmacy service issues in a timely and professional manner, taking responsibility for customer satisfaction and loyalty
Manage customer activity efficiently using CRM tools for maximum visibility, meticulously following up to close open issues, and providing regular updates and insights to management on client health and retention strategies
Participate in product development and prepare business programs (e.g., territory-specific action plans and sales strategies) and long-term strategies for specific account needs, providing client-centric feedback to ensure offerings remain competitive and meet market demands
Lead internal partners (e.g., Clinical, Analytics, Product ) in delivering comprehensive client strategies and solutions
Adapt procedures and processes to meet the complex requirements of key accounts, providing direction to other incumbents as needed
Serve as a market leader on key projects and initiatives, solving complex problems by taking a broad perspective and developing innovative solutions
Leverage expertise in pharmacy pricing and contract details to effectively consult with clients on repricing proposals and benefit design optimizations
Stay up-to-date on industry trends, regulatory changes, and competitive developments within the pharmacy benefits landscape
Analyze client data and trends to identify potential retention risks and develop proactive strategies to mitigate them
Other duties as assigned or requested
Qualification
Required
5 years of experience with Client Manager or Consultant role or client-facing role focused on account management, client retention, or sales within the healthcare or pharmacy benefits industry
Bachelor's degree in Bachelors Business Administration/Management, Pharmacy or Science related field
State specific producer license Life, Accident, & Health must be obtained within 45 days of hire
Preferred
Masters in MBA, BSN
Doctorate in MBA, BSN, Pharm D
Pharmacist license, Nursing License, Any project management or Six Sigma certifications
Certified Pharmacy Technician Licenses
Company
Highmark
Highmark provides health insurance plans for individuals and businesses.
10001+ employees
H1B Sponsorship
Highmark has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (7)
2023 (19)
2022 (21)
2021 (18)
2020 (23)
Funding
Current Stage
Late StageTotal Funding
$27.3M2018-04-06Grant· $25M
2014-08-07Grant· $2.3M
Leadership Team
Deborah Rice-Johnson
CEO, Diversified Businesses at Highmark Inc. and Chief Growth Officer
Paul Sikora
CTO Provider Services
Recent News
2025-12-11
Company data provided by crunchbase