Blue Cross and Blue Shield of Nebraska · 1 day ago
Customer Service Rep - Work from Home in NE
United States
Full-time
Remote
Mid Level
$43K/yr - $43K/yr
3+ years expBlue Cross and Blue Shield of Nebraska is a mission-driven organization dedicated to championing the health and well-being of its members. As a Customer Service Representative, you will handle incoming phone calls, serve as the primary customer interface, and support members by providing information and resolving inquiries in the insurance domain.
Insurance
Responsibilities
Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail
Research customer information utilizing appropriate systems, policies, regulations, procedures and other reference materials to effectively respond to and resolve customer issues
Elevates sensitive customer requests when necessary
Comply with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment, candidate is responsible to take initiative to stay current on policies and procedures required to support the customer and to ensure compliance
Accountable to remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
Qualification
Required
Candidates applying to this position must reside within the state of Nebraska or immediate Omaha metro at the time of application
High School Diploma or Equivalent and three years of experience in a complaint type customer service office setting (health insurance or related field preferred). An equivalent combination of education and experience may be substituted for this requirement
Availability for training 14 to 16 weeks in length
Reliable internet service provider as well as dedicated, distraction free workplace
Preferred
Basic medical/dental terminology and contract interpretation is a plus
Benefits
Health Benefits effective 1st of the month following start date
Company
Blue Cross and Blue Shield of Nebraska
Blue Cross and Blue Shield of Nebraska is the state’s oldest and largest health insurance company, based in Omaha.
1001-5000 employees
H1B Sponsorship
Blue Cross and Blue Shield of Nebraska has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (9)
2023 (16)
2022 (15)
2021 (12)
2020 (27)
Funding
Current Stage
Late StageLeadership Team
Chad Werner
EVP and Chief Financial Officer
Steve Konnath
SVP, Chief Actuary and Analytics Officer, Senior Market Segment Leader
Recent News
Fierce Healthcare
2025-07-04
Company data provided by crunchbase