Commonwealth of Massachusetts · 7 hours ago
Customer Service Intern - Dorchester
United States-Massachusetts-Boston - 150 Mt. Vernon Street
Internship
Onsite
Intern
Start in 2026 SummerCommonwealth of Massachusetts is seeking Customer Service Interns to support the goals of the Operations and Customer Service Departments. The intern will provide high level customer service support to the agency’s internal and external customers and develop knowledge of Lottery products and operations.
Government Administration
Responsibilities
Answer telephone inquiries from the general public and agents
Process customer claims for winning tickets of all games and generate prize checks by following MSLC Standard Claims Guidelines
Sell tickets for all Lottery games
Communicate with our agents and customers about our Lottery games and promotions
Conduct marketing activities in our regional lobby to promote and sell our Lottery games
Perform related duties as assigned by the Regional and Assistant Manager
Qualification
Preferred
Students in all majors will be considered
Must be customer-service oriented
Have a professional and pleasant telephone manner
Strong communications skills are required
Flexibility to adjust work scheduling as needed
Company
Commonwealth of Massachusetts
Commonwealth of Massachusetts is a government administration.
Founded in 1788
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$20.84MKey Investors
U.S. Department of Agriculture
2024-10-29Grant· $20.84M
Leadership Team
David J. Kelly
CEO/President
Mary-Louise White
CEO
Recent News
2026-01-11
2025-12-24
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