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Blue Shield of California · 17 hours ago

Service Desk Support, Intermediate

El Dorado Hills, CA, United States

Full-time

Hybrid

Mid Level

$26.95/hr - $37.73/hr

3+ years exp

Blue Shield of California is part of the Ascendiun Family of Companies, aiming to provide innovative healthcare solutions. The Service Desk Support Analyst will be responsible for delivering customer-focused support, troubleshooting technical issues, and ensuring effective communication with users in an advanced network environment.

Financial ServicesHealth InsuranceNon Profit

No H1B

Responsibilities

Provide subject matter expertise, thought leadership, guidance, best practice and support across security and governance risk management functions

Provides support (via telephone or chat) diagnostics and troubleshooting of microcomputers, network services and related peripherals to local and remote access users

Provides end-user support and general training (via telephone and chat) in the use of various software packages and in-house developed software

Provides case status updates and metric reports to management

Develops, documents, implements, and audits standard operating procedures and customer service guidelines relating to remote IT support

Increased production standards

Increased CSAT goals

Assist with knowledge article creation

SME for critical business function/services

Other duties as assigned