Carus · 1 day ago
Customer Support Lead
Peru, IL
Full-time
Hybrid
Mid, Senior Level
$79K/yr - $85K/yr
4+ years expCarus is a highly respected, family-owned company that develops and manufactures products that clean the air, water, and soil. The Customer Support Lead plays a key role in leading daily customer service operations while delivering an exceptional end-to-end customer experience.
ChemicalLogisticsSalesWater Purification
Responsibilities
Lead, coach, and develop a team of three Customer Support Representatives while supporting hiring, training, and performance management
Build and maintain strong relationships with key customers and internal partners, serving as the first point of escalation for complex service issues
Oversee end-to-end order management from receipt through delivery, coordinating with Manufacturing, Supply Chain, Logistics, and Sales to resolve issues and delays
Provide hands-on customer support, including order processing, inquiries, and issue resolution within an assigned territory
Own daily customer service operations, workflow, customer records, pricing, and documentation in compliance with company policies and quality standards
Drive continuous improvement initiatives to enhance efficiency, reliability, quality, cost control, and regulatory compliance
Qualification
Required
Bachelor's degree
4-5 years of customer support experience, including team leadership
Strong communication, problem-solving, and customer service skills
Proven ability to lead in a fast-paced, collaborative environment
Preferred
Experience in a manufacturing, chemical, process, or logistics environment preferred
Benefits
Flexible hours and work-from-home Fridays.
Generous PTO and 11 paid holidays.
Medical, dental, vision and 401(k) plans as well as company-paid basic life insurance.
Tuition reimbursement program for employees and their dependents.
Employee engagement, company-sponsored volunteer opportunities and STEM education initiatives.
Company
Carus
Carus produces and sells products that clean the air, water, and soil.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Andy Johnston
President & CEO
Morgan Strow
HR Business Partner
Recent News
2023-12-24
Company data provided by crunchbase