Blackhawk Community Credit Union · 19 hours ago
Branch Manager II
Delavan, WI, US
Full-time
Onsite
Mid, Senior Level
$62K/yr - $77K/yr
4+ years expBlackhawk Community Credit Union is seeking a Branch Manager II to provide strong leadership and enhance member satisfaction. The role involves managing branch operations, fostering financial discipline, and leading a motivated team to achieve branch growth and community engagement.
Credit CardsFinancial Services
Responsibilities
Leads a motivated branch team that provides exceptional service, makes sound decisions, and achieves member satisfaction through coaching, role-modeling, and holding staff accountable. Effectively delegates daily branch workflow to the Lead Teller
Creates a branch environment that promotes and fosters financial discipline
Implements and maintains operational regulations, policies, procedures, and standards to maximize accuracy and efficiency. Makes recommendations for overall credit union improvement and division consistency
Makes decisions and follows policies and procedures for the safe-keeping of credit union personnel, assets, and facilities
Utilizes expert knowledge to underwrite and close consumer loans following established underwriting criteria and lending policies and procedures. Teaches members to use the loan to improve their financial well-being and provides any ongoing correspondence. Accurately and efficiently prepares member documents
Demonstrates a work style that is consistent with BHCCU’s values and takes personal responsibility for own learning and development to support those values and the branch’s success. Serves as a role model to the Member Services management team
Promotes member growth with current and potential select employee groups, schools, and communities in collaboration with the department objectives
Prepares an annual branch budget that is consistent with overall corporate goals and monitors expenditures
Maintains up to date knowledge and adheres to all regulations, policies, procedures, and standards that pertain to this position
Performs other duties as assigned, including filling in for any branch position
Qualification
Required
Pass the pre-employment drug test and background check
Bachelor's Degree in a related field or an equivalent level of knowledge, skills and abilities typically acquired through work experience
Two years of previous experience as a Branch Manager I or four years equivalent related management experience
Must possess strong interpersonal skills, maturity, and good judgment
Must possess well-developed skills in verbal and written communication
Role model of positive personal projection as demonstrated by professional appearance and attitude
Comfortable working in a complex, competitive, and rapidly changing environment
Ability to analyze and resolve situations independently
Ability to manage multiple priorities, effectively delegate, and set deadlines
Preferred
Previous experience as a role model for other Member Services management
Company
Blackhawk Community Credit Union
Blackhawk Community Credit Union is a member-owned financial services organization.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matt Wohlers
EVP CFO
Lindsey DeBartelo
Chief Operating Officer
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