Komatsu · 8 hours ago
Technology Support Engineer- Construction, Quarry and Mining Products- Chicago, IL
Chicago, IL
Full-time
Hybrid
Mid Level
$77K/yr - $96K/yr
3+ years expKomatsu is seeking a Technology Support Engineer to join their team in Chicago. In this role, you'll support dealerships and customers with machine control issues, ensuring the continuous operation and improvement of Komatsu machines and onboard systems.
ConstructionIndustrialManufacturing
Responsibilities
This role will provide high value technical support to the Regional Sales team, Major Accounts, distributors and other Komatsu internal personnel through day-to-day support activities, technology solution training, and customer visits
This individual must have a high mechanical aptitude, be a self-starter, and eager to learn new technologies. The candidate must strive to become the technology controls subject matter expert across assigned product lines. They will train other individuals and create self-help tools to support the North American Region. Additionally, level 2 support of the Service Diagnostic Tool (SDT) is an important part of this role
This individual must analyze failure and resolution data, present findings internally and to respective manufacturing plants. They lobby to quickly resolve hardware or software issues with the manufacturing plants as required. They will also work with manufacturing plants on “Kaizen” activities to improve overall product quality
This individual will become the SME for payload systems for assigned products. This individual will also support the following: machine communication systems, troubleshooting and calibrating camera and object detection systems, proactive failure analysis systems, tele remote systems, as well as other emerging technologies
Qualification
Required
Minimum of a two-year Associates Degree required. Bachelor's degree a plus
Minimum of three to five years working experience with GPS technology. Experience with Topcon, Leica, Trimble a plus
Construction, mining or agriculture industry related experience required
Must have good oral and written communication skills and be able to effectively communicate cross functionally with in the Komatsu organization. Must be comfortable presenting to medium/large groups, both remote and in-person
Basic hydraulic troubleshooting experience with a minimum of intermediate level electrical troubleshooting (CAN systems, PWM etc.) required
Excellent problem-solving abilities and attention to detail. Highly organized and efficient time management, especially relating to optimizing travel
Strong ability to analyze complex technical situations, determine root cause, identify actions and lead resolution and implementation
Computer proficiency (MS Office: Word, Excel and PowerPoint)
The individual must be able to travel 20-30%, often to distributors or customers
Benefits
Medical, dental and vision insurance
Paid vacation & holidays
Generous 401K plan
Annual bonus
Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more
Excellent job security
Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
401k, pension and/or employee savings programs
Employee time off (vacation and designated holidays)
Employee and family assistance programs
Disability benefits
Life insurance
Employee learning and development programs
Company
Komatsu
Komatsu is a manufacturing company that specializes in the development of equipment for the construction industry.
10001+ employees
H1B Sponsorship
Komatsu has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (7)
2022 (3)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Hayden Akers
Partner Integration Manager
Masatoshi Ueno
Managing Director, office of CTO@Silicon Valley
Recent News
2024-11-07
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