Azure Virtual Desktop (AVD) Support Analyst jobs in United States
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MaxanaPay ยท 22 hours ago

Azure Virtual Desktop (AVD) Support Analyst

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level

MaxanaPay is hiring an IT Support Analyst to support a Microsoft-based enterprise environment with a strong focus on Azure Virtual Desktop (AVD). This role involves providing L1, L2, and L3 support for users accessing systems via AVD, troubleshooting various issues, and supporting AVD environments and user access.

Information ServicesInformation Technology

Responsibilities

Provide L1, L2, L3 support (depending on skillset) for users accessing systems via Azure Virtual Desktop (AVD)
Troubleshoot login issues, session disconnects, performance problems, and application access
Support local laptops used primarily for AVD connectivity
Support AVD environments, including:
Session hosts and host pools
Golden image updates (following runbooks)
Software distribution to AVD hosts
Support user access and devices via:
Active Directory (AD)
Microsoft Entra ID (Azure AD)
Intune
Provide operational support for:
PrinterLogic
Mimecast
Zscaler
Perform daily checks, follow change processes, and escalate issues when required

Qualification

Azure Virtual Desktop (AVD)Active Directory (AD)Microsoft Entra ID (Azure AD)IntuneL1L2L3 supportTroubleshootingPrinterLogicMimecastZscaler

Required

Experience supporting AVD environments is required
Provide L1, L2, L3 support (depending on skillset) for users accessing systems via Azure Virtual Desktop (AVD)
Troubleshoot login issues, session disconnects, performance problems, and application access
Support local laptops used primarily for AVD connectivity
Support AVD environments, including session hosts and host pools
Golden image updates (following runbooks)
Software distribution to AVD hosts
Support user access and devices via Active Directory (AD)
Support user access and devices via Microsoft Entra ID (Azure AD)
Support user access and devices via Intune
Provide operational support for PrinterLogic
Provide operational support for Mimecast
Provide operational support for Zscaler
Perform daily checks, follow change processes, and escalate issues when required

Preferred

Exposure to Nerdio is a plus

Company

MaxanaPay

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MaxanaPay is a digital transformation partner that understands your objectives and requirements, quickly assesses your current technology ecosystem, and delivers your FinTech Digital Initiatives.
dateFounded in 2016
location
Nevada, Ohio, USA
people-size11-50 employees
web-link
https://maxana.ai/services/

Funding

Current Stage
Early Stage

Leadership Team

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Seth A. B.
Co-Founder
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Company data provided by crunchbase