Patient Care and Customer Service Specialist jobs in United States
cer-icon
Apply on Employer Site
company-logo

EPIC Behavioral Healthcare ยท 1 day ago

Patient Care and Customer Service Specialist

positionSaint Augustine, FL
timeFull-time
remoteOnsite
seniorityEntry Level
money$18/hr - $18/hr
date2+ years exp

EPIC Behavioral Healthcare is dedicated to expanding substance use and mental health services to improve community access to behavioral health care. The Patient Care and Customer Service Specialist will provide excellent customer service in a behavioral health care environment, assisting adults and families in accessing services and performing various administrative tasks.

EducationHealth CareMental HealthNursing and Residential CareRehabilitationSocial
badNo H1Bnote

Responsibilities

Answering phones by the second ring-Heavy phone traffic, acting as an operator and directing calls
Performing professional, kind, and caring customer service
Consistently upbeat and helpful to clients and staff
Centralized Scheduling, backfill cancelled appointments
Billing and data entry work in an electronic health record database with accuracy
Collect co-pays, payments both credit card and cash
Working independently with minimum supervision. Able to follow established procedures
Required to work some early evening hours when needed
Be able to cover multiple locations when needed (Bunnell to Palencia)
Conduct drug screens at office when needed

Qualification

Customer service experienceEMR experienceMedical office experienceSchedulingCompassionateOrganizedMulti-taskingComputer experience

Required

Experienced as a customer service representative in a healthcare setting (2+ years)
Experience in a medical office (scheduling, billing, customer service and phones)
Motivated, organized, and compassionate
Able to multi-task
Computer experience and EMR experience required
Current valid driver's license in the State of Florida
Level 2 background screen and a negative drug screen [https://info.flclearinghouse.com]
Professional References
Must have reliable transportation to our St. Augustine Campus and/or Bunnell Campuses

Benefits

403(b)
403(b) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Company

EPIC Behavioral Healthcare

twittertwittertwitter
company-logo
EPIC Behavioral Healthcare provides care for addiction, substance use disorders, and mental health disorders.
dateFounded in 1973
location
Saint Augustine, Florida, USA
people-size51-200 employees
web-link
https://www.epicbh.org

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Nangela Pulsfus
Chief Executive Officer
linkedin
leader-logo
Patti Greenough
Chief Executive Officer
linkedin
Company data provided by crunchbase