Myticas Consulting · 1 day ago
Junior Technical Support Analyst (34783)
United States
Contract
Remote
Entry Level
$18/hr - $19/hr
2+ years expMyticas Consulting is seeking a Customer Service Representative for a 100% Remote contract position. The role involves providing technical support and troubleshooting for complex products to internal and external clients.
ConsultingHuman ResourcesProfessional ServicesRecruitingStaffing Agency
Responsibilities
Technical Support: Provide remote application support and troubleshooting for complex products to both internal teams and external customers
Issue Resolution: Utilize strong analytical skills to identify the root cause of issues and resolve cases promptly without the need for escalation where possible (e.g., product operation or content)
Case Management: Maintain clear, concise, and accurate documentation of all client interactions and technical resolutions within the CRM
Cross-Functional Collaboration: Work proactively with internal departments to resolve specialized procedural or operational issues, ensuring escalated cases are driven to closure
Stakeholder Communication: Deliver timely updates to business owners and users regarding issue status and final resolutions
Knowledge Sharing: Contribute to team knowledge bases, meetings, and documentation to help reduce recurring issues and improve overall team efficiency
Professional Representation: Maintain a reputation of competence and integrity by staying current on industry trends and company product offerings
Qualification
Required
High school diploma or equivalent
2 years of client-facing application support experience, including: Troubleshooting product issues, and reporting issues via phone/e-mail/chat
Working cross-functionally to resolve technical, procedural, or operational issues
Working collaboratively with individuals at all levels of the organization
Executing to short and long-term plans
CRM Applications: (e.g., Salesforce)
Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
Technical Infrastructure: Microsoft Server products (Windows Server, SQL, MS Project)
Specialized Software: Visio, Microsoft Access, and BusinessObjects
Analytical Thinking: Ability to discern and creatively troubleshoot complex enterprise application issues
Communication: Exceptional written and verbal communication skills for professional presentations and technical documentation
Organization: Strong prioritization and multitasking skills in a fast-paced environment
Interpersonal: Excellent collaborative and conflict-resolution skills
Problem Solving: Demonstrated ability to make sound decisions under pressure
Preferred
Bachelor's degree
Company
Myticas Consulting
Myticas Consulting provides all-around staffing, recruiting, strategic headhunting and workforce solutions for various industries.
51-200 employees
H1B Sponsorship
Myticas Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (3)
Funding
Current Stage
Growth StageRecent News
Ottawa Business Journal
2025-10-24
Company data provided by crunchbase