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NAPA Auto Parts · 5 hours ago

Inside Sales Representative

Phoenix, AZ

Full-time

Onsite

Entry Level

1+ years exp

NAPA Auto Parts is seeking an Inside Sales Representative to drive sales growth by building and maintaining strong relationships with strategic partners. The role involves connecting with key decision-makers to educate them about products and promotions while meeting sales and profitability targets.

AutomotiveIndustrialMachinery Manufacturing

Responsibilities

Average monthly a minimum of 30 outbound & inbound calls daily to assigned accounts across multiple locations to engage clients and uncover sales opportunities

Average a minimum of 2 hours in talk time daily per month

Professionally manage inbound customer calls to address needs and support sales goals

Increase call volume during specific campaigns or when required by sales objectives

Utilize the telephone system/Five9 to efficiently handle daily outbound and inbound calls

Document all account interactions and updates thoroughly in Salesforce

Adhere to a Salesforce call cadence to maintain consistent communication and prevent call backlogs

Collaborate with customer service teams to resolve account issues and support client satisfaction

Conduct meaningful sales and relationship-building conversations with assigned accounts

Provide guidance to Independent Store Owners on optimizing inventory competitiveness by recommending relevant NAPA products and services

Analyze sales data to identify gaps and potential growth areas with assigned accounts, promoting products and services to close those gaps

Apply insights gained from team collaboration, tools, and ongoing training to improve sales techniques and conversions

Actively participate in team scripting and role-play exercises to enhance sales skills

Perform additional duties as assigned by the manager

Qualification

Sales experienceCRM systems (Salesforce)Microsoft OfficeCommunication skillsCustomer serviceTime managementCollaborationRelationship building

Required

High school diploma required

Proven sales experience involving proactive outbound calls, with the ability to understand customer challenges, identify needs, and uncover add-on sales opportunities

Highly organized, detail-oriented, reliable, and capable of effective collaboration with field sales teams

Strong communication skills, including verbal, written, presentation, and active listening abilities

Demonstrated success using sales tools such as CRM systems (Salesforce), LinkedIn, and Microsoft Office (Outlook and Excel)

Ability to multitask and manage time efficiently while meeting sales targets

Possesses a strong sense of urgency and motivation to achieve sales goals

Exhibits grit, drive, and a collaborative 'Play to Win' mindset

Maintains a positive attitude and resilience when handling objections or rejection

Skilled at building rapport, influencing others, and sustaining strong professional relationships

Preferred

1-2 years of sales experience with bonus-based sales environment

Customer service, call center and/or experience dealing with the public is helpful

Company

NAPA Auto Parts

Glassdoor3.5

Through nearly 6,000 auto parts stores and over 16,000 auto care and collision centers in the U.S., NAPA has America’s largest network of parts and care.

Founded in 1925

Effingham, Illinois, USA

10001+ employees