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UC Health · 12 hours ago

Lab Support Technician, Full Time, First Shift, Outreach Operations

Cincinnati, OH

Full-time

Onsite

New Grad, Entry Level

UC Health is hiring a full-time Lab Support Technician for the outreach operations department for first shift at University of Cincinnati Medical Center. The Lab Support Technician performs all activities within the Patient Service Centers of the Outreach Laboratory Service, including patient registration, specimen collection, and ensuring the Center is ready to receive and care for patients.

BiotechnologyHealth CareHospitalMedicalNon Profit

Responsibilities

Receives orders; reviews patient demographics, including insurance information using information in LastWord, Centricity or information provided by patient

Completes registration and order entry into Horizon ordering tests per established protocols

For Medicare patients, performs ABN check; if needed, presents that ABN to the patient with explanations as to their options; assists patient to complete as needed

Answers the phone promptly in a courteous manner, identifying oneself to the caller

Uses proper pronunciation of medical terms

Completes all required department logs and documentation

Reviews Lab requisitions for completeness of information (ABN, ICD9, patient demographics)

Resolves any problems identified in the appropriate manner

Handles phone requests with a minimum of call transfers

Performs filing

Participates in the orientation of new hires in Outreach Laboratory Service

Prepares service center for daily activity: opens center in morning and secures at end of day; sets up draw sites; cleans and prepares for next day/shift; completes all paperwork, documentation

Facilitates the billing process by assuring all required information, forms have been completed

Coordinates workflow ensuring specimens, paperwork and documentation (medical record and billing) are handled in a timely manner

Consistently demonstrates excellent customer service in working with both patients and clients

Handles problems in a timely, appropriate manner resolving patient and/or client issues

If unable to resolve, contacts appropriate resource for assistance

Is able to troubleshoot problems

Develops and maintains physician/office profiles, preferences, including updating contact information

Initiates profiles for new physicians/offices

Investigates, clarifies ambiguous test orders with ordering physician or main lab

Performs venipunctures

Other types of specimen collection as needed

Performs POC testing as needed

Follows established collection and patient identifier protocols

Policies and procedures are reviewed in a timely manner

Mandatory continuing education modules are completed within the established time frame without individual reminders

Technical competencies are completed within the established time frame without individual reminders

Follows safety policies and procedures in all phases of specimen collection, transportation and processing

Accounts for all work; completes logs as applicable to assure sample integrity and minimize lost samples

Qualification

PhlebotomySpecimen collectionHorizonCentricityEpicCustomer serviceTechnical competenciesProblem-solving

Required

High school diploma or GED required; completion of formal phlebotomy program or equivalent is preferred

Ability to read and comprehend written information required

Ability to effectively and efficiently perform a variety of job duties in a stressful, fast paced environment is required

Technology and computer skills; must have knowledge of or be able to learn several different information systems (Centricity, LastWord, Horizon, Epic)