Bond Vet · 1 day ago
Remote Care Coordinator
United States
Full-time
Remote
Entry Level
$16/hr - $18/hr
1+ years expBond Vet is on a mission to strengthen the human-animal bond through better pet care, offering primary and urgent care for pets. The Remote Care Coordinator will provide exceptional client experiences by managing high volumes of incoming calls, addressing inquiries, and assisting with administrative tasks.
Health CareMedicalPetPrimary and Urgent CareVeterinary
No H1B
Responsibilities
Provide a top-notch client experience while answering a high volume of incoming calls from existing and prospective clients to address inquiries related to scheduling appointments, services offered, and general pet care and clinic information
Triage and route calls to virtual nurses or clinic team members if needed (this may be over 100 calls a day!)
Assist with various administrative tasks such as clinic reschedules
Utilize multiple programs and platforms to document client interactions such as Zendesk and Vetspire
Utilize Slack and Google platforms to communicate with our virtual nurses and clinic team members (including in-clinic Care Coordinators, Nurses, and DVMs)
Qualification
Required
Previous experience of at least 1 year in a high-volume call center environment, with a proven track record of handling inbound and outbound calls in the health industry
Strong ability to manage and prioritize a significant volume of emails on a daily basis
Proficiency in call routing and effective communication with team members to ensure seamless client interactions
Experience with administrative tasks, including appointment scheduling and rescheduling
Familiarity with using customer relationship management (CRM) software such as Zendesk and Vetspire
Comfortable using communication platforms like Slack and Google to liaise with remote team members and clinic staff
Excellent active listening skills to ensure client needs are met effectively and efficiently
Ability to handle a dynamic and fast-paced work environment while maintaining a high level of professionalism and customer service
Strong organizational skills and the capacity to meet and exceed call and email performance goals
Dedication to delivering exceptional client experiences and ensuring client satisfaction at all times
Comfortable being online and available for taking calls for 8-9 hours per shift
Previous experience in answering 90+ calls per shift
Access to a quiet working space to ensure clear and professional communication during calls
Benefits
Accrual of Paid Sick Leave
Discounted Bond Vet services for pets
Company
Bond Vet
Bond Vet operates a network of vet clinics that offer a range of veterinary services, from routine check-ups to urgent care.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$245MKey Investors
Warburg PincusTalisman Capital Partners
2023-10-16Private Equity· $50M
2021-10-11Private Equity· $170M
2020-11-12Series A· $17M
Leadership Team
Lukas Keindl
Co-Founder and Chief Product Officer
Zay Satchu
Co-Founder and Chief Veterinary Officer
Recent News
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