Salesforce · 5 hours ago
Platform Support Engineer LMTS
California - San Francisco
Full-time
Hybrid
Mid Level
$172K/yr - $260K/yrSalesforce is the #1 AI CRM, focused on driving customer success through innovation. The Platform Support Engineer will support and assist developers using Hyperforce services, troubleshoot deployment issues, and develop training content while maintaining automation solutions.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
The HDPS team owns supporting and assisting Salesforce developers who use Hyperforce services
This includes working with customers to help them onboard their services onto the Hyperforce platform, diagnosing and debugging deployment issues, developing and delivering training content, contribution to the creation of documentation
HDPS also designs, develops, and maintains automation solutions for support using Slack and Python, GenerativeAI, and collects Slack Metrics and generates executive dashboards for analytics
Ideal Engineers will possess technical, decision-making skills, and experience to diagnose and debug customer issues, and will also have the opportunity to design and contribute to customer-facing solutions
Ideal engineers would have the opportunity to work on automation bot, maintain automation platform in Hyperforce
Qualification
Required
A related technical degree required
Customer Success acumen
Strong problem-solving, troubleshooting and analytical skills
Ability to understand customer issues, learn fast and collaborate with other engineering teams to reach a resolution
Must have excellent spoken and written communications skills
Experience with any CI/CD Platforms (like Spinnaker / Spinnaker APIs / Jenkins / K8s / Helm / Terraform)
Experience with public clouds including Amazon Web Services (AWS) or Google Compute Platform (GCP) or Azure
Experience with Kubernetes, Docker, Terraform, JSON, Git, AWS CLI, Tableau
Light coding skills in Python, Apex
Preferred
Familiarity with Salesforce Service Cloud for Case management
Familiarity with Salesforce Data Cloud + Tableau for reporting
Scripting and OS package management (command line tools)
Secrets Management with Vault
Knowledge of SDLC processes and practices
Experience SCM solutions like git
Knowledge of security patterns, 3pp vulnerabilities, and practices
Exposure to analytical monitoring dashboards and experience with Helm Charts is a plus
Public Cloud certifications like AWS, Terraform, CKA
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
Founded in 1999
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
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