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Mejuri · 2 days ago

Store Manager

Westfield UTC, San Diego

Full-time

Onsite

Mid, Senior Level

$90K/yr - $100K/yr

Mejuri is a modern fine jewelry brand that emphasizes self-expression and responsible practices. The Store Manager will lead the store team, ensuring exceptional customer experiences while driving sales and profitability, and will be responsible for managing operations, merchandising, and team development.

CrowdsourcingE-CommerceFashionJewelrySupply Chain Management

Responsibilities

Drive the growth and awareness of Mejuri in your store and market

Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s customer service model

Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team

Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings

Partner with Operations teams to hold successful inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed

Manage the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards

Maintain organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies

Proficient in using point-of-sale systems, inventory management software, and other retail technology

Maintain organizational integrity of our BOH up to and including store supplies such as display inventory, sellable inventory and packaging

Accountable for mitigating internal, external and administrative loss of product

Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve

Ensure Mejuri brand standards of visual presentation, cleanliness and functionality

Monitor assortment performance to create a productive sales environment and determine action steps to improve sell-through

Oversee implementation and maintenance of all retail campaign signage and windows in your location

Validate the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged

Coach and inform all store team members on updates or changes to Visual Merchandising standard practices

Flag, identify and action any inefficiencies

Ensure that we have the right people in the right positions at the right time and in the right quantities across your stores

Own the sourcing, assessment, and selection of talent to build the infrastructure necessary to sustain and grow your business

Validate and participate in the successful integration of new talent to our store teams

Validate that team members are completing required instructor-led, on the job and self study trainings

Ensure that store schedules are supported with high quality and accurate inputs and uphold the standards of responsible live-week management

Validate the regular and accurate assessment of our people against performance review criteria and KPIs

Build healthy relationships with our people and establish a positive and engaging work environment

Adhere to and validate our compliance practices and partner with People Operations to resolve escalations as they arise

Qualification

Financial managementLeadership capabilitiesCustomer service excellenceHigh-volume retail experienceInventory managementPoint-of-sale systemsTeam engagementCommunicationProblem-solvingAdaptability

Required

Experience in high-volume retail environment

Understanding of local market and requirements relevant to new store openings

Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses

Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments

Demonstrated understanding of service excellence in a consumer environment

Excellent communication skills

Deep local knowledge and informed of trends in retail, you're well connected, and you know how to navigate and grow your network to get the introductions you need

Desire to work in a fast paced, entrepreneurial environment–you understand the importance of experimentation and iteration