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EcoEnclose · 1 day ago

Vice President of Account Management

Louisville, CO

Full-time

Hybrid

Director/Executive

$165K/yr - $225K/yr

10+ years exp

EcoEnclose is hiring a senior revenue leader to own and scale our Account Management organization. This role is responsible for retaining revenue through reorders and growth across enterprise and mid-market customers, and leading a team of Account Managers to deepen customer relationships and achieve growth goals.

E-CommerceElectronicsHardwareManufacturing

Responsibilities

Achieve EcoEnclose’s annual retained revenue and SKU expansion goals

Deliver 20% year-over-year growth across existing enterprise and mid-market accounts

Maintain 90%+ retention of retained accounts

Drive steady increases in wallet share across top accounts

Enable each Account Manager to successfully manage and grow a $4M+ book of business through coaching, prioritization, and strong systems

Ensure seamless handoffs and onboarding between Account Executives and Account Managers

Maintain 75%+ of enterprise accounts consistently in a 'Thriving' customer health state

Deliver 95% of new SKU projects and reorders on-time and error-free across the team

Build and continuously improve playbooks and standards for account planning, expansion, and sustainability advising

Strengthen cross-functional systems and habits that reduce friction for customers and optimize Account Manager time for proactive, high-value work

Develop future leaders within the Account Management team and create clear, motivating growth paths for high performers

Own the strategy for retained revenue and SKU expansion, including where the team focuses, how success is measured, and how execution is structured

Establish a clear weekly, monthly and quarterly operating rhythm that includes forecasting, expansion pipeline review, renewal outlook, and account risk review

Review and guide account plans for top customers, ensuring each includes a clear growth strategy, reorder optimization, and SKU roadmap

Identify and operationalize churn signals and systemic risks early and lead corrective actions before accounts become vulnerable

Lead and develop a team of Account Managers to hit growth, retention, and service goals

Set clear expectations, KPIs, and standards aligned with company objectives and core values

Conduct regular 1:1s, account reviews, deal reviews, and performance coaching

Own hiring, onboarding, training, and ramping of new Account Managers

Assess Account Manager performance quarterly against KPIs and core values

Continuously assess and improve compensation plans to ensure they support organizational goals, Account Manager excellence, and individual motivation

Ensure strong internal systems and standards for CRM hygiene, account documentation, order management, forecasting inputs, and internal handoffs

Partner with Creative and Order Assurance to strengthen workflows for artwork, prepress, proofs, production, order delivery, and issue resolution

Build and use clear dashboards that track customer health, on-time and issue-free performance, expansion pipeline, retention outlook, and account risk

Serve as an escalation leader for critical account issues, supporting Account Managers with strategy, executive communication, and cross-functional coordination

Lead structured recovery plans for at-risk accounts, including root cause analysis, internal accountability, and customer-facing action plans

Support Account Managers in navigating difficult conversations related to pricing, scope, timelines, and performance

Identify recurring issues and convert them into systemic improvements rather than one-off fixes

Qualification

Account managementSales leadershipCustomer successPeople managementStrategic growthB2B experienceTeam buildingOperational disciplineSustainability valuesPositivityCommunication skillsGrowth-oriented mindsetCollaboration