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Regal Rexnord · 21 hours ago

IT PC Specialist III

Arlington Texas

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Regal Rexnord is a publicly held global industrial manufacturer seeking a highly motivated IT Support Specialist to provide onsite technical support and assist with corporate infrastructure projects. The role involves providing technical assistance for software applications, maintenance of devices, and supporting IT infrastructure initiatives.

AgricultureAutomotiveCommercialMachinery ManufacturingManufacturing

No H1B

Responsibilities

Provides onsite and remote IT support for regional Regal Rexnord facilities working from our Arlington, TX location (hardware, systems, teleconferencing, etc.)

Maintains a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner (with special emphasis on customer service when interacting with our executive staff)

Work as part of a global phone and ticketing queue for end users to report issues and requests

Collaboration Support – Educate and advocate use of collaboration environments (O365, Outlook, Teams, SharePoint, OneDrive). Demonstrate the efficiency and effectiveness of collaboration within the organization, across organizations, and with customers

Acts as mentor to peers through the sharing of technical IT knowledge and guidance

Security: Understand and assist with the tools and process required to identify, test, deploy and support security patching

Issue Resolution: Troubleshoots, diagnoses, and resolves end user and network issues. Researches, analyzes, and recommends the implementation of software or hardware changes to rectify any deficiencies or to enhance network performance

Network Connectivity: Provides support for network connectivity or related network issues for the user community

Performs related duties and fulfills responsibilities as required

Follows company standards and procedures

Qualification

Office 365 supportTicketing system experienceWindows 10/11 knowledgeActive Directory experienceITIL Foundations V4 CertificationNetwork connectivity supportCustomer service skillsAnalytical skillsMulti-tasking skillsInterpersonal skillsOrganizational skills

Required

Associate's degree in Information Technology or a related field and 2–3 years of work experience

Experience supporting a hybrid remote work-from-home and in office workforce within a large corporate domain environment

Experience supporting Office 365 and identity management components

Experience working with a Ticketing system (Service Now preferred)

Excellent technical knowledge of laptop and desktop computers including Windows 10/11 laptops and some experience with Active Directory

Strong ability to quickly learn new information system technology

Strong organization and multi‐tasking skills

Strong analytical skills; ability to think big and scale quickly

Excellent interpersonal, communication and influencing skills to establish trust, credibility and rapport at all levels of the organization; seen as humble, direct, and authentic

ITIL Foundations V4 Certification or 2 years of equivalent experience

Preferred

Knowledge of commercial enterprise-level tools and products to provide network services

Prior experience working in level 2/3 service desk and/or server management roles

Background working closely with IT admins and engineers across the globe in a distributed multi-national corporate environment

Experience building new manufacturing sites from the ground up

Familiarity with Microsoft technology stack

Familiarity with Windows and Unix based server technologies

Informing - Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or organization; provides individuals information so that they can make accurate decisions; is timely with information

Interpersonal Savvy - Relates well to all kinds of people, at all levels in the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably

Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers