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Care Alliance Health Center · 11 hours ago

PSR-Patient Service Representative

Cleveland, Ohio

Full-time

Onsite

Entry Level

$18/hr - $21/hr

1+ years exp

Care Alliance Health Center is dedicated to providing exceptional, accessible healthcare experiences. The Patient Service Representative serves as the first point of contact for patients, managing inquiries, scheduling appointments, and ensuring accurate patient information is maintained in the system.

Health CareMedicalPersonal HealthPharmaceutical

Responsibilities

Work as a PSR at CAHC reception desk

Handle and/or direct patient questions and complaints

Calmly and effectively guide patients by phone through emergencies

Coordinate patient scheduling and flow throughout the day

Oversee appointment management and update records of scheduled patients

Schedule appointments in accordance with guidelines

Open a telephone or refill encounter and route to the appropriate pool or staff member

Verify and interview patients for necessary registration information to ensure it is correct

Inform patients of the company's payment policy; follow payment policy by collecting payment from patients at time of service

Understand and follow treatment plans to schedule follow-up appointments as required

Follow and track appointments due to no-shows, cancellations, and late arrivals

Produce and review reports on staff productivity with staff

Prior to the time of appointment, contact insurance companies to verify coverage and fee schedule and complete insurance breakdown accurately and completely

Ensure HIPAA compliance and security of medical records