Highmark Health · 1 day ago
Client Service Manager PA - Small Group
NV, Working at Home - Nevada
Full-time
Hybrid
Entry, Mid Level
$19.23/hr - $28.85/hr
2+ years expHighmark Inc. is seeking a Client Service Manager to partner with assigned Client Managers for maintaining and growing existing Small Group business. The role involves preparing proposals, ensuring positive account relationships, and resolving operational business problems to achieve account objectives.
Health CareHospital
Responsibilities
Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained
Assist in the preparation of benefit design analysis for specialized proposals and quotes
Develop detailed specifications for implementation of new products for clients. May conduct enrollment meetings during the account renewal process
Analyze operational business problems and provide problem resolution and effect change to all facets of the company. (i.e. address benefit and administrative issues and recommend alternative solutions for the account, etc.)
Leverage internal resources to bring the best service and problem resolution to assigned accounts
Work closely with Client Installation and Enrollment teams responsible for account processing and set-up to ensure accurate and seamless service delivery
Develop documents and processes to ensure effective communication via work plans for all account implementation activities
Function as the primary contact for the resolution of the day to day account service issues
Support customers during the implementation of sales contracts and throughout the relationship by resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty
Other duties as assigned or requested
Qualification
Required
High School Diploma/GED
2 - 4 year relevant, progressive experience in the area of specialization
State specific Producers License for Life, Accident & Health - Employees hired before January 1, 2020 will have until January 31, 2026, to obtain the life portion of their license
Service orientation
Diligence
Problem solving
Communication
Drive for results
Evaluates critically
Influence, persistence and resilience
Planning and organizing
Preferred
Bachelor's Degree in Business Administration/Management
Company
Highmark Health
Highmark Health is an integrated health care delivery and financing network.
10001+ employees
H1B Sponsorship
Highmark Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (34)
2023 (55)
2022 (75)
2021 (54)
2020 (58)
Funding
Current Stage
Late StageTotal Funding
$6.75MKey Investors
Henry L. Hillman FoundationRichard King Mellon Foundation
2025-06-11Grant· $1.75M
2021-05-10Grant· $5M
Leadership Team
David Holmberg
President and Chief Executive Officer
Karen Hanlon
Executive Vice President, Chief Operating Officer
Recent News
Seattle TechFlash
2025-12-29
Company data provided by crunchbase